Field Service Engineer-Chennai

DHR Holding India; Chennai District; On-site; INR 500,000 - 900,000; Full time

Job summary

DHR Holding India is seeking a Field Service Engineer to deliver on-site and remote service for histology, digital pathology and staining products in Tamil Nadu. The role covers installation, maintenance and repair with strong technical background and proper tools, reporting to the Regional Service Manager, South in Chennai.

The candidate will travel extensively (>50%), serve academic and clinical customers, and collaborate with service teams to achieve annual service targets.

Qualifications

• Degree in Bio-medical engineering, Electronics, IT or equivalent.
• Good understanding of computer hardware, software, networking, and remote support tools.
• Strong written and spoken English; team player with initiative and problem-solving skills.

Responsibilities

• Install, preventive maintenance, breakdown support and all operation-related activities within the assigned territory."
• Build relationships with laboratory managers, pathologists and hospital stakeholders; communicate market insights to management." ,

Skills

Biomed engineering

IT knowledge

Networking

Remote support

Education

Biomedical engineering

Electronics

IT

Job description

Job Summary

The Field Service Engineer (FSE) will be in charge of delivering excellent service support either on site or via phone, email and remote support to end users and channel partners on our core histology, digital pathology and advanced staining products to our academic research, clinical diagnostic customers in Tamil Nadu. FSE is responsible for installation, maintenance and repair of the system with full technical background of the system, use of proper tools and understanding of the standard process. This position reports to the Regional Service Manager, South and is part of the Service department located in Chennai and will be an on-site role to cover entire Tamil Nadu as per requirement.

Responsibilities

• For Installation, Preventive maintenance, Breakdown Support and all Operation related activity, manage service activities effectively within assigned territory while meeting response-time and productivity targets.
• Build strong relationships with laboratory managers, Pathologists, Bio-medical, hospital stakeholders and gather customer feedback and proactively communicate market insights to management.
• Commercial and Service growth towards achievement of annual service revenue targets.

Essential Requirements

• Degree in Bio-medical engineering, Electronics, IT and experience in Clinical diagnostic or Histopathology product supports.
• Good understanding of computer hardware, software, networking, and remote support tools.
• Good command of written and spoken English and a team player with own initiative who focus on problem solving skills

Travel Environment Requirements

• Extensive travel >50%, Overnight journey within North Region
• Ability to respond to customer service needs on short notice when required.
• Ability to lift, move or carry equipment up to 120 lb.
• Valid driving license preferred.