Field Service Engineer

Scantech Laser Pvt Ltd; Navi Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

SCANTECH LASER PRIVATE LIMITED in Navi Mumbai invites a Field Service Engineer to install, commission, calibrate laser machines and automate systems at client sites across India. You will diagnose mechanical, electrical, and software faults, perform preventive maintenance, and ensure high uptime while delivering excellent customer service.

Ideal candidates have 1–5 years in machine servicing or field installation, hands-on skills with electrical panels, drives, sensors, actuators, and

Qualifications

• Diploma or BE in Mechanical, Electrical, Electronics, or Mechatronics Engineering.
• 1–5 years of experience in machine servicing or field installation.
• Hands-on with electrical panels, drives, sensors, actuators.
• Willingness to travel 60–70% across India and sometimes overseas.

Responsibilities

• Install, commission, and calibrate laser machines and CNC systems at client sites.
• Perform breakdown analysis and repairs for mechanical, electrical, and software faults.
• Conduct preventive maintenance and AMC services.
• Train customer operators during handover and support visits.
• Ensure proper documentation - service reports, installation checklists, and customer feedback.
• Coordinate with in-house R&D and design teams for root cause analysis and improvements.
• Maintain a service ticketing system via ERP/CRM for timely task resolution.
• Provide remote support and guidance when on-site service is not required.
• Escalate unresolved issues internally and follow up until closed.

Skills

Electrical panels

Drives

Sensors

Actuators

Pneumatics

Mechanical assemblies

Laser machines

PC-based control software

CNC interface

Documentation skills

Customer interaction

Problem-solving

Travel readiness

Education

Diploma / BE in Mechanical, Electrical, Electronics, or Mechatronics Engineering

Tools

ERP/Service CRM

MS Excel / Word / Google Docs

Diagnostic tools

Calibration jigs

CNC controller interface

Job description

SCANTECH LASER PRIVATE LIMITED ·1 year ago

We are looking for a skilled and customer-oriented Field Service Engineer to handle installation, commissioning, preventive maintenance, and breakdown service for our advanced laser machines and automation systems.

This role involves extensive on-site support at customer locations, diagnosing mechanical/electrical/software issues, performing calibration, and ensuring high uptime and customer satisfaction.

Key Responsibilities

• Install, commission, and calibrate laser machines, CNC systems, and automated production equipment at client sites.
• Perform breakdown analysis and repairs - mechanical, electrical, and software faults.
• Conduct preventive maintenance and AMC (Annual Maintenance Contract) services.
• Train customer operators and technicians during machine handover and support visits.
• Ensure proper documentation - service reports, installation checklists, and customer feedback.
• Coordinate with in-house R&D and design teams for root cause analysis and technical improvements.
• Maintain a service ticketing system via ERP/CRM for timely task resolution.
• Provide remote support and guidance when on-site service is not required.
• Escalate unresolved issues internally and follow up until closed.

Skills & Qualifications

• Diploma / BE in Mechanical, Electrical, Electronics, or Mechatronics Engineering.
• 1-5 years of experience in machine servicing / field installation preferred.
• Hands-on skills with:
• Electrical panels, drives, sensors, actuators
• Pneumatics and mechanical assemblies
• Laser machines (Fiber / UV / CO₂) - a big advantage
• Basic troubleshooting on PC-based control software and CNC controller interface.
• Fluent in service documentation, customer interaction, and problem-solving.

Tools & Software

• ERP/ Service CRM (for job cards, reports)
• MS Excel / Word / Google Docs
• Basic familiarity with diagnostic tools (multimeter, software tools, calibration jigs)
• 60-70% travel to client locations across India (and sometimes overseas)
• Travel, lodging, and allowances are company-paid as per policy.
• Off-site or remote support duty on rotation (for critical customers)
• Daily travel allowance for field visits
• On-job training for lasers, PLCs, and system diagnostics
• Exposure to cutting-edge automation technology