Field Service Engineer - Lucknow

Autoprint Machinery Manufacturers Pvt Ltd; Lucknow; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Incentive

Job summary

Autoprint Machinery Manufacturers Pvt Ltd is seeking a Field Service Engineer to installation, commission, and service digital finishing machines across designated territories. You will troubleshoot mechanical and electrical systems, train customers, and coordinate with sales and service teams to ensure seamless support.

The role requires extensive travel to customer sites, with hands-on diagnostics and on-site demonstrations to ensure optimal machine performance and customer satisfaction.

Qualifications

• Proficient knowledge of mechanical and electrical systems.
• Understanding of sensors, motors, drives, control panels, and automation systems.
• Ability to read mechanical drawings and electrical wiring diagrams.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer-handling abilities.
• Willingness to travel extensively for field service.
• Ability to work independently at customer sites.

Responsibilities

• Install, commission, and demonstrate digital finishing machines at customer sites.
• Provide preventive and breakdown maintenance support.
• Diagnose mechanical, electrical, and control issues.
• Attend service calls and resolve technical problems promptly.
• Train customers on operation, maintenance and basic troubleshooting.
• Inspect machines and recommend replacements as needed.
• Coordinate with internal teams for effective support.
• Provide technical support to sales during visits and demos.
• Assist installations at new sites and maintain records.

Skills

Mechanical systems

Electrical systems

Sensors and drives

Wiring diagrams

Troubleshooting

Customer handling

Travel readiness

Independent work

Job description

Job Description:

Role Overview

The Field Service Engineer will be responsible for machine installation, commissioning, troubleshooting, service support, and sales support activities for digital finishing machines within the assigned territory.

Key Responsibilities

• Install, commission, and demonstrate digital finishing machines at customer locations.
  
• Provide preventive and breakdown maintenance support to customers.
  
• Diagnose and troubleshoot mechanical, electrical, and control-related issues.
  
• Attend customer service calls and ensure timely resolution of technical problems.
  
• Train customers and operators on machine operation, maintenance, and basic troubleshooting.
  
• Conduct machine inspections and recommend necessary service or replacement of components.
  
• Coordinate with the internal service, sales, and technical teams for effective customer support.
  
• Provide technical support to the sales team during customer visits, product demonstrations, and machine evaluations.
  
• Support installation and commissioning of machines at new customer sites.
  
• Maintain service reports, installation reports, and customer visit records.
  
• Travel extensively within the assigned territory as required.
  

Requirements

Required Skills

• Good knowledge of mechanical and electrical systems.
  
• Basic understanding of sensors, motors, drives, control panels, and automation systems.
  
• Ability to read and understand mechanical drawings and electrical wiring diagrams.
  
• Strong troubleshooting and problem‑solving skills.
  
• Good communication and customer‑handling skills.
  
• Willingness to travel extensively for customer service and installation activities.
  
• Ability to work independently at customer locations.
  

Preferred Profile

• 2–5 years of experience in field service, machine installation, commissioning, or maintenance.
  
• Experience with industrial machinery, printing/finishing equipment, automation machinery, or similar capital equipment will be an advantage.
  
• Candidates with hands‑on experience in both mechanical and electrical troubleshooting are preferred.
  

Benefits

• Incentive

Requirements: