Field Service Engineer

Nordson Corporation; Chennai; On-site; INR 400,000 - 600,000; Full time

Job summary

Nordson Industrial Coating Systems in Chennai is hiring a Field Service Engineer to install and service Nordson Matrix AXI equipment at customer sites in the region. The role focuses on customer relationships, technical support, and on-site maintenance across a high-value capital equipment portfolio.

The ideal candidate has 0–3 years of experience in field service, is willing to travel, and can read engineering drawings.

Qualifications

• Bachelor’s degree in engineering (Electronics preferred, Electrical or Instrumentation also will be considered).
• 0–3 years in installation and customer support of high value capital equipment.
• Willingness to travel; Chennai-based with field work.

Responsibilities

• Install and service Nordson Matrix AXI equipment at customer sites.
• Manage customer relationships and provide technical support in the assigned territory.
• Plan and schedule servicing to avoid production disruption and perform preventive maintenance.
• Maintain service logs and internal records; submit detailed daily reports for each machine.
• Ensure parts availability and timely billing by submitting attendance/log reports.

Skills

Customer service

Troubleshooting

Electrical systems

Read drawings

Education

Bachelor's degree in engineering

Tools

Test equipment

Calibration tools

Job description

## Field Service EngineerApply: India - Chennai: India - Remote: Full time: Posted Today: REQ53400* This is a position based in Chennai, India with 100% of field work.* The incumbent will be responsible for the installation and service support of Nordson Matrix AXI.* Among other things, it will involve: + Customer relationship management for these customers. + Service and application support of customers in the assigned territory.* Basic troubleshooting, installation, maintenance and repair on designated equipment.* Planning and Scheduling the servicing work in advance so the output of the factory is not affected.* Working on Preventative Maintenance activities and field modifications.* Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.* Maintaining daily communications with customers and Nordson management to ensure resolution with proper follow-up.* Maintaining tools and test equipment and ensuring they are properly calibrated.* Submitting detailed daily reports on all the work that is done on each machine.* Ensuring that all the parts needed for customers are planned.* Maintain attendance log and submit it on time for billing.* Required to work on shift basis.**Educational Qualifications:*** Essential: Bachelor’s degree in engineering (Electronics Preferred, Electrical or Instrumentation also will be considered)* Candidates with diploma can also be eligible if their experience is highly relevant to our requirement.**Experience:*** Around 0-3 years in the installation and customer support of high value capital equipment.* At least 1 year of the above experience should have been in the Southern part of India.**Personal attributes:*** A high energy, service-oriented personality.* Achievement motivation.* Ability to understand pneumatic, electric, electronics and control systems.* Ability to read and understand engineering drawings.* Willingness to travel if required.* Ability to learn new skills.