Field Service Engineer

Nordson Corporation; Chennai District; On-site; INR 350,000 - 500,000; Full time

Job summary

Nordson Corporation in Chennai, India, seeks a field service engineer for 100% on-site, customer-facing work. You will install and service Nordson Matrix AXI, perform troubleshooting, preventive maintenance and field modifications as needed.

The role requires travel within India, strong customer relationship skills, and the ability to work on shift basis while maintaining thorough service logs and reports.

Qualifications

• Essential: engineering degree (electronics preferred) for service work.
• Diploma candidates may qualify if experience is highly relevant.
• Strong customer-facing and field-service capabilities required.

Responsibilities

• Install and service Nordson Matrix AXI equipment at customer sites.
• Manage customer relationships and provide product support.
• Perform basic troubleshooting, installation, maintenance and repair.
• Plan and schedule servicing to avoid factory output impact.
• Carry out preventive maintenance and field modifications as needed.
• Maintain service logs and internal records in a timely manner.
• Communicate with customers and Nordson management for timely resolution.
• Keep tools/test equipment calibrated and organized.
• Submit detailed daily reports on work performed per machine.
• Ensure parts planning and timely attendance for billing purposes.
• Possess willingness to travel; work on shift basis as required.

Skills

Customer support

Field service

Troubleshooting

Planning & scheduling

Preventive maintenance

Documentation

Communication skills

Travel readiness

Education

Bachelor's degree in Engineering (Electronics preferred)

Diploma with relevant experience

Tools

Calibration tools

Test equipment

Job description

• This is a position based in Chennai, India with 100% of field work.
• The incumbent will be responsible for the installation and service support of Nordson Matrix AXI.
• Among other things, it will involve:
• Customer relationship management for these customers.
• Service and application support of customers in the assigned territory.
• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Planning and Scheduling the servicing work in advance so the output of the factory is not affected.
• Working on Preventative Maintenance activities and field modifications.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers and Nordson management to ensure resolution with proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Submitting detailed daily reports on all the work that is done on each machine.
• Ensuring that all the parts needed for customers are planned.
• Maintain attendance log and submit it on time for billing.
• Required to work on shift basis.

Educational Qualifications

• Essential: Bachelor’s degree in engineering (Electronics Preferred, Electrical or Instrumentation also will be considered)
• Candidates with diploma can also be eligible if their experience is highly relevant to our requirement.

Experience

• Around 0-3 years in the installation and customer support of high value capital equipment.
• At least 1 year of the above experience should have been in the Southern part of India.

Personal Attributes

• A high energy, service-oriented personality.
• Achievement motivation.
• Ability to understand pneumatic, electric, electronics and control systems.
• Ability to read and understand engineering drawings.
• Willingness to travel if required.
• Ability to learn new skills.