Field Service Engineer

DHR Holding India; Ahmedabad District; On-site; INR 600,000 - 800,000; Full time

Job summary

The Field Service Engineer (FSE) will be responsible for delivering excellent customer support on Leica products to academic research, pharmaceutical, and clinical diagnostic customers in Gujarat, Madhya Pradesh, and Chhattisgarh.

The FSE will provide technical support on site or via phone, email and remote support to end users and channel partners on our digital pathology products and advanced staining products, as well as our core histology range.

Qualifications

• Degree in biomedical engineering, electronics, or related specialties.
• Experience in clinical diagnostic or histopathology product support.
• Excellent written and spoken English; good teamwork and initiative.

Responsibilities

• Install, maintain the instruments and provide basic operation training during installation.
• Provide outstanding customer service for all product lines and offerings.
• Acquire extensive product knowledge to provide timely support to customers.

Skills

English

Team player

Problem solving

Adaptability

Education

Biomedical engineering

Electronics

Job description

Job Summary

The Field Service Engineer (FSE) will be responsible for delivering excellent customer support on Leica products to academic research, pharmaceutical, and clinical diagnostic customers in Gujarat, Madhya Pradesh, and Chhattisgarh. The FSE will provide technical support on site or via phone, email and remote support to end users and channel partners on our digital pathology products and advanced staining products, as well as our core histology range. FSE is responsible for installation, maintenance and repair of the system with full technical background of the system, use of proper tools, and understanding of the standard process. This position is part of the Commercial Department of Leica Biosystems located in Ahmedabad and will be remote.

Responsibilities

In this role, you will have the opportunity to:

• Install, maintaining the instruments and providing basic operation training during installation to provide effective product and customer support.
• Responsible for providing outstanding customer service in a prompt and efficient manner for all product lines and product offerings.
• Acquire extensive and sound product knowledge in order to provide support to our customers in a timely and effective manner.

Requirements

• Degree in biomedical engineering, electronics, or other related specialties and experience in clinical diagnostic or histopathology product supports.
• Good command of written and spoken English and a team player with own initiative who focuses on problem solving skills.
• Ability to comfortably work in an environment of change and continuing organizational evolution by being flexible and adaptable to changing environment and needs.