Field Service Engineer

ZEISS Group; Ranchi; On-site; INR 600,000 - 900,000; Full time

Job summary

ZEISS Group in India is seeking a Field Service Engineer to maintain ophthalmology equipment, perform complex troubleshooting, and engage with doctors and service staff to ensure equipment uptime and customer satisfaction. The role includes remote diagnostics and cross‑functional collaboration across regions.

The candidate will repair, install, and service ZEISS medical technology equipment and software, and support IT/network related issues.

Qualifications

• Technical maintenance of Ophthalmology / Microsurgery equipment.
• Diagnose and troubleshoot complex multi‑symptom problems (Electronic/Optical/Mechanical).
• Interface with doctors and technicians to communicate equipment status.

Responsibilities

• Technical: Maintains Ophthalmology / Microsurgery equipment
• Electronic/Optical/Mechanical: Total system level trouble‑shooting on complex multi‑symptom problems
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
• Business growth: Assists in the growth and direction of business in his/her geographic area
• Repairing, installing, and servicing ZEISS medical technology equipment and software solutions
• Accurately diagnosing and resolving technical issues relating to ZEISS equipment and software applications
• Competence in delivering remote service to diagnose or repair
• Accurately diagnosing and resolving technical issues relating to IT networks, servers, cloud based technologies and solutions
• Providing technical support to colleagues and customers
• Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers

Job description

Job Description:

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

FSE_ Ranchi

Roles and Responsibilities

• Technical: Maintains Ophthalmology / Microsurgery equipment
• Electronic/Optical/Mechanical: Total system level trouble‑shooting on complex multi‑symptom problems
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
• Business growth: Assists in the growth and direction of business in his/her geographic area
• Repairing, installing, and servicing ZEISS medical technology equipment and software solutions
• Accurately diagnosing and resolving technical issues relating to ZEISS equipment and software applications
• Competence in delivering remote service to diagnose or repair
• Accurately diagnosing and resolving technical issues relating to IT networks, servers, cloud based technologies and solutions
• Providing technical support to colleagues and customers
• Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers

Your ZEISS Recruiting Team:

Sikcha Chhetri