Field Service Coordinator

Woodward India Private Limited; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Woodward India Private Limited in Gurugram, Haryana, seeks a proactive Field Service Coordinator to optimize scheduling, liaise with clients, and allocate technicians for field service calls. You will maintain records and support timely service delivery.

The role requires 3–5 years in field service, strong communication, and proficiency with service management software, enabling effective issue resolution and operational efficiency.

Qualifications

• Bachelor's degree (BS); Masters preferred.
• 3–5 years of field service experience.
• Experience with field service management software.
• Strong time management and communication skills.

Responsibilities

• Schedule coordination for field service appointments.
• Interface with clients to confirm appointments.
• Allocate field technicians based on availability and expertise.
• Maintain accurate service records and update CMS.
• Identify and resolve routine service issues.

Skills

Scheduling Coordination

Technical Troubleshooting

Effective Communication

Time Management

Data Management

Customer Service Orientation

Inventory Control

Documentation Proficiency

Problem Solving Ability

Software Proficiency

Education

Bachelor's degree (BS)

Masters preferred

Tools

Field Service Software

Job description

Key Responsibilities:Schedule Coordination: Organizes and manages field service appointments to ensure timely and efficient service delivery.Customer Communication: Interfaces with clients to confirm service appointments and address inquiries or concerns effectively.Technician Assignment: Allocates field technicians to service calls based on availability, expertise, and service requirements.Data Management: Maintains accurate records of service activities and updates the service management system regularly.Issue Resolution: Identifies and resolves routine service problems using established procedures without the need for supervisory approval.Key Skills:Scheduling Coordination: Proficient in organizing and managing service schedules to optimize field operations.Technical Troubleshooting: Skilled in identifying and resolving routine technical issues encountered by field staff.Effective Communication: Ability to clearly exchange information with team members and clients to ensure service delivery.Time Management: Expertise in prioritizing tasks and managing time efficiently to meet service deadlines.Data Management: Accurate in maintaining and updating service records and databases.Customer Service Orientation: Dedicated to providing highquality support and addressing client inquiries promptly.Inventory Control: Competent in managing and tracking service materials and equipment inventory.Documentation Proficiency: Skilled in preparing and maintaining detailed service reports and paperwork.ProblemSolving Ability: Capable of identifying and implementing standard solutions to common field service challenges.Software Proficiency: Experienced in using field service management software and related applications.Other Qualifications:4 year Bachelors BS; Masters preferredExperience: 3-5 Yrs