Field Service Technician

Niyukti Systems, Inc; Hyderabad; On-site; INR 240,000 - 480,000; Full time

Job summary

Niyukti Systems, Inc is seeking a self-starter Field Service Technician to deliver outstanding customer service during field visits and dispatches. You will tie workflow to schedule, manage on-site installation, repair, maintenance and testing, diagnose issues, and prepare detailed service reports.

Based in Hyderabad, Telangana, India, this role involves travel to client sites to support customers and ensure service success.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all companys filed procedures and protocols
• Cooperate with technical team and share information across the organisation
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Job description

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all companys filed procedures and protocols
• Cooperate with technical team and share information across the organisation
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers