Field Service - Analytical Instruments

Anton Paar India; Indore District; On-site; INR 400,000 - 900,000; Full time

Job summary

Anton Paar India is seeking a technically skilled professional to install, calibrate, maintain and repair instruments, providing after-sales support and building strong customer relationships across assigned territories.

The role requires excellent communication, problem-solving abilities and willingness to travel extensively to customer locations for service and demonstrations.

Qualifications

• Master's or bachelor's degree in a relevant field.
• Excellent written and verbal communication.
• Willingness to travel extensively.

Responsibilities

• Install, calibrate, maintain and repair instruments at customer sites via visits, phone or email.
• Maintain high customer satisfaction across instrument lines and territories.
• Serve as primary customer contact for technical and service issues.
• Coordinate with internal departments to resolve customer concerns.
• Maximize number of instruments covered under Annual Maintenance Contracts.
• Assist in quoting, negotiating and closing service contracts and repair charges.

Skills

Communication

Independent work

Problem solving

Presentation

Organizational

Interpersonal

Customer focus

Travel willingness

Education

Master’s or Bachelor’s degree

Job description

Job Description:

Company Description

About Anton Paar

Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. It is the world leader in the measurement of density, concentration and CO2 and in the field of rheometry.

At Anton Paar India, we are responsible for the distribution process, including sales, service, customer and application support, and logistics.

You may visit our website for more information at http://www.anton-paar.com/

Also, you may like to have a glimpse about the culture at Anton Paar India at https://www.anton-paar.com/in-en/jobs/corporations/working-at-anton-paar-india-pvt-ltd/

Job Description

Job Overview

This role is responsible for the installation and maintenance of the instruments, preventive maintenance as well as other after-sales technical support solutions to the customers. They are responsible for establishing and maintaining proper business relationships with customers in order to address their inquiries, concerns and requests from time to time.

Responsibilities And Duties

• Perform installation, calibration, maintenance and repair of the instruments and parts via visits, telephone and/or email.
• Ensuring high level of customer satisfaction for all instruments in the assigned product lines, designated territory and customer accounts.
• Serving as the primary customer contact for technical and service issues for the product lines, designated territory and customer accounts.
• Identifying, managing and coordinating with various departments in the company to resolve customer concerns proactively.
• Ensuring that the maximum number of instruments from the assigned product lines and territory are covered under Annual Maintenance Contract.
• Taking responsibility and following-up for collection of service receivables.
• Quoting, negotiating and closing service contracts and repair charges with customers.
• Ensuring full compliance to CRM and AP Service processes, workflows and guidelines.
• Ensuring monitoring and managing of CRM saved searches to ensure proper check and control on various tasks.
• Strict adherence to all systems at AP
• Gaining and regularly updating a comprehensive technical knowledge of the assigned products.
• Identifying and transferring leads and sales opportunities to members of the sales team.
• Communicating new service opportunities, special developments, information, or feedback gathered through field activity to appropriate colleagues.
• Ensuring timely and effective communication with customers and colleagues.
• Assist Sales Team in conducting demonstrations, when required.

Qualifications

Required Skills and Abilities

• Excellent written and verbal communication
• Must have - interpersonal, problem-solving, presentation and organizational skills
• Ability to work independently and responsibly
• High commitment to customer satisfaction
• Willingness for extensive travel as per the work requirement.

Education And Experience

• Master’s/ bachelor’s degree