Field Service - Analytical Instrument

Anton Paar India; Hyderabad; Presencial; INR 360.000 - 600.000; Jornada completa

Descripción de la vacante

Anton Paar India is seeking a field service engineer responsible for installation, calibration and after-sales technical support of laboratory instruments. You will build strong relationships with customers and ensure timely service across our product lines.

The role requires traveling to client sites, coordinating with internal teams, and maintaining CRM records in line with AP standards. You will work independently while delivering high-quality service and contributing to customer

Formación

• Excellent written and verbal communication skills.
• Interpersonal, problem-solving, presentation and organizational abilities.
• Ability to work independently and be highly reliable.

Responsabilidades

• Install, calibrate, maintain and repair instruments at customer sites.
• Ensure high customer satisfaction across assigned product lines and territories.
• Serve as primary technical and service contact for product lines.
• Coordinate with internal teams to resolve customer issues.
• Grow instrument coverage under Annual Maintenance Contracts.
• Maintain CRM data and adhere to AP service processes.
• Identify leads and hand over to the sales team.
• Travel extensively as required by the role.

Conocimientos

Excellent written and verbal comms

Interpersonal skills

Problem-solving

Presentation skills

Organizational skills

Ability to work independently

Travel readiness

Educación

Master’s/Bachelor’s degree

Descripción del empleo

About Anton Paar

Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. It is the world leader in the measurement of density, concentration and CO2 and in the field of rheometry.

Company Description

About Anton Paar

Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. It is the world leader in the measurement of density, concentration and CO2 and in the field of rheometry.
At Anton Paar India, we are responsible for the distribution process, including sales, service, customer and application support, and logistics.
You may visit our website for more information at http://www.anton-paar.com/
Also, you may like to have a glimpse about the culture at Anton Paar India at https://www.anton-paar.com/in-en/jobs/corporations/working-at-anton-paar-india-pvt-ltd/

Job Description

Job Overview

This role is responsible for the installation and maintenance of the instruments, preventive maintenance as well as other after-sales technical support solutions to the customers. They are responsible for establishing and maintaining proper business relationships with customers in order to address their inquiries, concerns and requests from time to time.

Responsibilities And Duties

• Perform installation, calibration, maintenance and repair of the instruments and parts via visits, telephone and/or email.
• Ensuring high level of customer satisfaction for all instruments in the assigned product lines, designated territory and customer accounts.
• Serving as the primary customer contact for technical and service issues for the product lines, designated territory and customer accounts.
• Identifying, managing and coordinating with various departments in the company to resolve customer concerns proactively.
• Ensuring that the maximum number of instruments from the assigned product lines and territory are covered under Annual Maintenance Contract.
• Taking responsibility and following-up for collection of service receivables.
• Quoting, negotiating and closing service contracts and repair charges with customers.
• Ensuring full compliance to CRM and AP Service processes, workflows and guidelines.
• Ensuring monitoring and managing of CRM saved searches to ensure proper check and control on various tasks.
• Strict adherence to all systems at AP
• Gaining and regularly updating a comprehensive technical knowledge of the assigned products.
• Identifying and transferring leads and sales opportunities to members of the sales team.
• Communicating new service opportunities, special developments, information, or feedback gathered through field activity to appropriate colleagues.
• Ensuring timely and effective communication with customers and colleagues.
• Assist Sales Team in conducting demonstrations, when required.

Qualifications

Required Skills and Abilities:

• Excellent written and verbal communication
• Must have - interpersonal, problem-solving, presentation and organizational skills
• Ability to work independently and responsibly
• High commitment to customer satisfaction
• Willingness for extensive travel as per the work requirement.

Education And Experience

• Master’s/ bachelor’s degree