Field Service - Analytical Instruments

Anton Paar India; Chandigarh; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Anton Paar India is seeking an experienced Instrument Service Engineer to install, calibrate, maintain, and repair high-precision laboratory instruments across assigned territories. The role requires traveling to customer sites, ensuring top-notch service quality, and coordinating with internal teams to resolve technical issues.

The candidate should have 6–8 years of instrument service experience, hold a Master’s or Bachelor’s degree, and demonstrate excellent communication, problem-solving, and

Qualifications

• Minimum 6–8 years of instrument service experience.
• Master's or Bachelor's degree required.
• Excellent written and verbal communication skills.
• Willingness to travel extensively.
• Ability to work independently and responsibly.
• Customer satisfaction focus and problem-solving mindset.

Responsibilities

• Install, calibrate, maintain and repair instruments on-site or remotely.
• Ensure high customer satisfaction across assigned product lines and territory.
• Be the primary contact for technical/service issues.
• Coordinate with other departments to resolve concerns proactively.
• Maximize instrument coverage under Annual Maintenance Contracts.
• Assist in collecting service receivables.
• Quote, negotiate and close service contracts and repair charges.
• Provide CRM data updates and ensure process compliance.
• Support sales with demonstrations when required.
• Identify leads and transfer opportunities to sales team.

Skills

Communication skills

Interpersonal skills

Problem-solving

Presentation skills

Organizational skills

Independent work

Customer focus

Travel willingness

Education

Master’s or Bachelor's degree

Tools

CRM software

Job description

About Anton Paar

Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. It is the world leader in the measurement of density, concentration and CO2 and in the field of rheometry.

Company Description

Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. It is the world leader in the measurement of density, concentration and CO2 and in the field of rheometry.

At Anton Paar India, we are responsible for the distribution process, including sales, service, customer and application support, and logistics.

You may visit our website for more information at http://www.anton-paar.com/

Also, you may like to have a glimpse about the culture at Anton Paar India at https://www.anton-paar.com/in-en/jobs/corporations/working-at-anton-paar-india-pvt-ltd/

Job Description

Responsibilities and Duties

• Perform installation, calibration, maintenance and repair of the instruments and parts via visits, telephone and/or email.
• Ensuring high level of customer satisfaction for all instruments in the assigned product lines, designated territory and customer accounts.
• Serving as the primary customer contact for technical and service issues for the product lines, designated territory and customer accounts.
• Identifying, managing and coordinating with various departments in the company to resolve customer concerns proactively.
• Ensuring that the maximum number of instruments from the assigned product lines and territory are covered under Annual Maintenance Contract.
• Taking responsibility and following-up for collection of service receivables.
• Quoting, negotiating and closing service contracts and repair charges with customers.
• Ensuring full compliance to CRM and AP Service processes, workflows and guidelines.
• Ensuring monitoring and managing of CRM saved searches to ensure proper check and control on various tasks.
• Strict adherence to all systems at AP
• Gaining and regularly updating a comprehensive technical knowledge of the assigned products.
• Identifying and transferring leads and sales opportunities to members of the sales team.
• Communicating new service opportunities, special developments, information, or feedback gathered through field activity to appropriate colleagues.
• Ensuring timely and effective communication with customers and colleagues.
• Assist Sales Team in conducting demonstrations, when required.

Qualifications

Required Skills and Abilities

• Excellent written and verbal communication
• Must have - interpersonal, problem-solving, presentation and organizational skills
• Ability to work independently and responsibly
• High commitment to customer satisfaction
• Willingness for extensive travel as per the work requirement.

Education And Experience

• A proven track record in instrument service for at least 6 – 8 years
• Master’s/ Bachelor’s degree