Field Service - Analytical Instruments

Anton Paar; Chandigarh; Sur place; INR 700 000 - 1 100 000; Plein temps

Avantages offerts par ce poste

Travel opportunities

Résumé du poste

Anton Paar India is seeking an Instrument Service Engineer to install, calibrate and maintain precision instruments across the designated territory. You will serve as the primary technical contact for customers, ensuring high satisfaction and coordinating with internal teams to resolve issues.

The role requires 6–8 years in instrument service, a relevant degree, and willingness to travel. Strong communication and problem-solving skills are essential for success in customer-facing service

Qualifications

• 6–8 years of proven instrument service experience.
• Master's or Bachelor's degree in a relevant field.
• Excellent written and verbal communication.

Responsabilités

• Perform installation, calibration, maintenance and repair of instruments.

Connaissances

Communication

Interpersonal skills

Problem-solving

Presentation skills

Organizational skills

Formation

Master's degree

Bachelor's degree

Outils

CRM software

Service management software

Description du poste

About Anton Paar
Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. It is the world leader in the measurement of density, concentration and CO2 and in the field of rheometry.
At Anton Paar India, we are responsible for the distribution process, including sales, service, customer and application support, and logistics.
You may visit our website for more information at http://www.anton-paar.com/
Also, you may like to have a glimpse about the culture at Anton Paar India at https://www.anton-paar.com/in-en/jobs/corporations/working-at-anton-paar-india-pvt-ltd/

Job Description

Responsibilities and Duties:

• Perform installation, calibration, maintenance and repair of the instruments and parts via visits, telephone and/or email.
• Ensuring high level of customer satisfaction for all instruments in the assigned product lines, designated territory and customer accounts.
• Serving as the primary customer contact for technical and service issues for the product lines, designated territory and customer accounts.
• Identifying, managing and coordinating with various departments in the company to resolve customer concerns proactively.
• Ensuring that the maximum number of instruments from the assigned product lines and territory are covered under Annual Maintenance Contract.
• Taking responsibility and following-up for collection of service receivables.
• Quoting, negotiating and closing service contracts and repair charges with customers.
• Ensuring full compliance to CRM and AP Service processes, workflows and guidelines.
• Ensuring monitoring and managing of CRM saved searches to ensure proper check and control on various tasks.
• Strict adherence to all systems at AP
• Gaining and regularly updating a comprehensive technical knowledge of the assigned products.
• Identifying and transferring leads and sales opportunities to members of the sales team.
• Communicating new service opportunities, special developments, information, or feedback gathered through field activity to appropriate colleagues.
• Ensuring timely and effective communication with customers and colleagues.
• Assist Sales Team in conducting demonstrations, when required.

Qualifications

Required Skills and Abilities:

• Excellent written and verbal communication
• Must have - interpersonal, problem-solving, presentation and organizational skills
• Ability to work independently and responsibly
• High commitment to customer satisfaction
• Willingness for extensive travel as per the work requirement.

Education and Experience:

• A proven track record in instrument service for at least 6 - 8 years
• Master's/ Bachelor's degree