Field Service

Anton Paar GmbH; Vadodara; On-site; INR 450,000 - 650,000; Full time

Job summary

Anton Paar India is seeking a Field Service Engineer to install, calibrate, maintain, and repair instruments and provide after-sales technical support to customers across India. You will build strong customer relationships, perform on-site visits, and coordinate with internal teams to resolve issues.

The role requires travel across India, excellent communication, problem-solving, and the ability to work independently.

Qualifications

• Excellent written and verbal communication.
• Interpersonal, problem-solving, presentation and organizational skills.
• Ability to work independently and responsibly.
• Willingness for extensive travel across India.

Responsibilities

• Install, calibrate, maintain and repair instruments at customer sites.
• Ensure high customer satisfaction across assigned product lines and territory.
• Serve as primary contact for technical and service issues.
• Coordinate with internal departments to resolve customer concerns.
• Aim to maximize instrument coverage under Annual Maintenance Contract.
• Assist in quoting and closing service contracts and repair charges.
• Ensure compliance with CRM and AP Service processes and guidelines.
• Transfer leads and opportunities to sales team and communicate feedback to colleagues.
• Maintain timely communication with customers and colleagues.

Skills

Communication

Interpersonal skills

Problem solving

Organizational skills

Travel willingness

CRM usage

Education

Master’s degree

Bachelor’s degree

Tools

CRM systems

Job description

Job Description:

Company Description

Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. It is the world leader in the measurement of density, concentration and CO2 and in the field of rheometry. At Anton Paar India, we are responsible for the distribution process, including sales, service, customer and application support, and logistics. You may visit our website for more information at http://www.anton-paar.com/. Also, you may like to have a glimpse about the culture at Anton Paar India at https://www.anton-paar.com/in-en/jobs/corporations/working-at-anton-paar-india-pvt-ltd/

Job Description

This role is responsible for the installation and maintenance of the instruments, preventive maintenance as well as other after-sales technical support solutions to the customers. They are responsible for establishing and maintaining proper business relationships with customers in order to address their inquiries, concerns and requests from time to time.

Perform installation, calibration, maintenance and repair of the instruments and parts via visits, telephone and/or email.

• Ensuring high level of customer satisfaction for all instruments in the assigned product lines, designated territory and customer accounts.
• Serving as the primary customer contact for technical and service issues for the product lines, designated territory and customer accounts.
• Identifying, managing and coordinating with various departments in the company to resolve customer concerns proactively.
• Ensuring that the maximum number of instruments from the assigned product lines and territory are covered under Annual Maintenance Contract.
• Taking responsibility and following-up for collection of service receivables.
• Quoting, negotiating and closing service contracts and repair charges with customers.
• Ensuring full compliance to CRM and AP Service processes, workflows and guidelines.
• Ensuring monitoring and managing of CRM saved searches to ensure proper check and control on various tasks.
• Strict adherence to all systems at AP
• Gaining and regularly updating a comprehensive technical knowledge of the assigned products.
• Identifying and transferring leads and sales opportunities to members of the sales team.
• Communicating new service opportunities, special developments, information, or feedback gathered through field activity to appropriate colleagues.
• Ensuring timely and effective communication with customers and colleagues.
• Assist Sales Team in conducting demonstrations, when required.

Qualifications

Master’s/ Bachelor’s degree

Additional Information

• Excellent written and verbal communication
• Must have - interpersonal, problem-solving, presentation and organizational skills
• Ability to work independently and responsibly
• High commitment to customer satisfaction
• Willingness for extensive travel as per the work requirement throughout India