Field Sales Representative

TradeIndia.com - Infocom Network Private Limited; Maharashtra; On-site; INR 350,000 - 550,000; Full time

Job summary

TradeIndia.com – Infocom Network Private Limited in Maharashtra seeks a Client Servicing & Relationship Management professional to be the primary contact for assigned clients, building trusted relationships and driving satisfaction through regular touchpoints.

You will monitor renewals, track engagement, and provide ROI-driven insights while coordinating with internal teams to tailor offerings for higher client value.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interest

Skills

Client relationship management

CRM usage

Communication skills

Tools

CRM software

Job description

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interest

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and crosssell solutions.
• Collaborate with internal teams to customize offerings as per client needs.
• Coordinate with support, operations, and product teams to resolve client queries quickly.

Skills:

• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.