Field Relationship Manager (Male only)

Nobroker Technology Solutions Private Limited; Chennai; On-site; INR 231,000 - 283,000; Full time

Job summary

Nobroker Technology Solutions Private Limited in Chennai, India, is seeking a detail-oriented FRM audit associate to conduct field visits, verify that FRMs provide accurate, policy-compliant information, and audit customer interactions, pricing, and commitments.

The role involves maintaining audit reports, coordinating with internal teams to improve customer experience and process compliance, and identifying gaps or policy violations.

Qualifications

• Good communication and customer-handling skills.
• Comfortable with calling and regular field/site visits.
• Strong observation, analytical and problem-solving skills.
• Ability to identify discrepancies and maintain accurate reports.
• Prior experience in FRM, field sales, customer service, quality/audit or real estate is preferred.
• Freshers can apply.
• CTC: 2.57 lpa + Travel allowances
• Age above 25+ years

Responsibilities

• Conduct calling and Field visits to audit customer interactions and FRM activities.
• Audit whether FRMs are providing correct and policy-compliant information to customers.
• Verify customer communication, property/service details, pricing and commitments made by FRMs.
• Identify gaps, discrepancies or policy violations and report them to the concerned teams.
• Maintain audit reports, observations and follow-up actions.
• Coordinate with internal teams to improve customer experience and process compliance.
• Ensure adherence to company policies, processes and communication standards.

Skills

Communication skills

Customer handling

Field visits

Observation

Analytical skills

Problem solving

Discrepancy identification

Report maintenance

FRM experience

Field sales experience

Customer service experience

Quality audit

Real estate experience

Job description

Role & responsibilities

• Conduct calling and Field visits to audit customer interactions and FRM activities.
• Audit whether FRMs are providing correct and policy-compliant information to customers.
• Verify customer communication, property/service details, pricing and commitments made by FRMs.
• Identify gaps, discrepancies or policy violations and report them to the concerned teams.
• Maintain audit reports, observations and follow-up actions.
• Coordinate with internal teams to improve customer experience and process compliance.
• Ensure adherence to company policies, processes and communication standards.

Preferred candidate profile

• Good communication and customer-handling skills.
• Comfortable with calling and regular field/site visits.
• Strong observation, analytical and problem-solving skills.
• Ability to identify discrepancies and maintain accurate reports.
• Prior experience in FRM, field sales, customer service, quality/audit or real estate is preferred.
• Freshers can apply
• CTC: 2.57 lpa + Travel allowances
• Age above 25+ years