Field Relationship Manager (Field work)

NoBroker; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

NoBroker in Chennai, India, is seeking an auditor to conduct regular field visits and calls to verify customer interactions and FRM communications. You will check policy compliance, pricing, and commitments, and report discrepancies with follow-up actions.

Freshers can apply. Strong observation and reporting skills are essential, with comfort in field visits and customer handling.

Qualifications

• Good communication and customer-handling skills.
• Freshers can apply.
• Comfortable with calling and regular field/site visits.
• Strong observation, analytical and problem-solving skills.

Responsibilities

• Conduct calling and field visits to audit customer interactions and FRM activities.
• Audit whether FRMs are providing correct and policy-compliant information to customers.
• Verify customer communication, property/service details, pricing and commitments made by FRMs.
• Identify gaps, discrepancies or policy violations and report them to the concerned teams.
• Maintain audit reports, observations and follow-up actions.
• Coordinate with internal teams to improve customer experience and process compliance.
• Ensure adherence to company policies, processes and communication standards.

Skills

Communication skills

Field visits

Audit

Attention to detail

Report writing

Job description

Role & responsibilities

• Conduct calling and field visits to audit customer interactions and FRM activities.
• Audit whether FRMs are providing correct and policy-compliant information to customers.
• Verify customer communication, property/service details, pricing and commitments made by FRMs.
• Identify gaps, discrepancies or policy violations and report them to the concerned teams.
• Maintain audit reports, observations and follow-up actions.
• Coordinate with internal teams to improve customer experience and process compliance.
• Ensure adherence to company policies, processes and communication standards.

Preferred candidate profile

• Good communication and customer-handling skills.
• Freshers can apply
• Comfortable with calling and regular field/site visits.
• Strong observation, analytical and problem-solving skills.
• Ability to identify discrepancies and maintain accurate reports.
• Prior experience in FRM, field sales, customer service or quality/audit is preferred.