Field Officer

Aiviue; Jharkhand; On-site; INR 144,000 - 216,000; Full time

Job summary

Namra Finance Ltd. seeks a Field Officer in Jharkhand to engage with community clients, drive customer acquisition, and facilitate microfinance products. You will use mobile tools for field tasks, conduct KYC checks, and guide clients through loan processes.

The role emphasizes relationship building, reliable field reporting, and timely loan disbursement while maintaining compliance and customer-centric service.

Qualifications

• 0 to 5 years of experience in field-based financial services desired.
• Strong ability to identify and onboard new clients.
• Proficient in KYC checks and regulatory compliance.

Responsibilities

• Engage directly with potential and existing clients in the community.
• Identify and onboard new clients for Namra Finance Ltd.'s microfinance offerings.
• Conduct thorough KYC verification and ensure documentation accuracy.

Skills

Customer Acquisition

Business Sourcing

Loan Disbursement

Loan Collection

KYC Verification

Communication Skills

Interpersonal Skills

Smartphone Usage

Mobile App Handling

Relationship Building

Education

12th Pass

Job description

Namra Finance Ltd. is seeking a dedicated and dynamic Field Officer to join our team in Saraikela Kharsawan, Jharkhand, India. This is a permanent, full-time position operating on a day shift, offering a unique opportunity to contribute directly to financial inclusion and community development. As a Field Officer, you will be at the forefront of our operations, building relationships and facilitating essential financial services for our valued clients, playing a pivotal role in their economic empowerment.

We are seeking an enthusiastic and driven individual with 0 to 5 years of experience, eager to make a tangible impact within the local community.The ideal candidate will possess exceptional communication and interpersonal skills, enabling effective relationship building with diverse clients from various backgrounds. A strong aptitude for smartphone usage and handling mobile applications for operational tasks is essential, as much of your work will be digitally supported inthe field. We value a proactive approach to customer acquisition, a keen eye for business sourcing opportunities, and meticulous attention to detail for accurate KYC verification. Your ability to connect with people and understand their financial needs will be crucial for success in thisrole.

Your day-to-day responsibilities will be diverse and impactful, primarily focused on engaging directly with potential and existing clients within the community. You will be instrumental in customer acquisition, actively identifying and onboarding new clients who can benefitfrom Namra Finance Ltd.'s microfinance and other financial offerings. This involves comprehensive business sourcing activities, understanding client needs, and presenting suitable financial products in a clear and accessible manner. A critical aspect of your role will be conducting thorough KYCverification processes, ensuring compliance with regulatory standards and maintaining accuracy in all client documentation. You will also manage the efficient loan disbursement process, guiding clients through the necessary steps, explaining terms clearly, and ensuring timely access to funds. Furthermore, you willbe responsible for diligent loan collection, maintaining positive client relationships while ensuring repayment schedules are met and addressing any client queries or concerns professionally. Utilizing mobile applications and company-provided smartphones will be integral for recording transactions, updating client information, managing your dailyfield activities, and generating reports effectively. Building and nurturing strong, trusting relationships with clients will be paramount, serving as a reliable point of contact and support throughout their financial journey with us, fostering loyalty and repeat business. You will also be expectedto provide basic financial literacy guidance where appropriate, empowering clients to make informed decisions.

Namra Finance Ltd. offers a competitive annual salary ranging from INR 144,000 to INR 216,000, commensurate with your experience and performance. This role provides an excellent platform for professional growth within a supportive and mission-driven organization dedicated to making a difference.

If you are passionate about empowering communities through financial services and thrive in a dynamic, field-based environment.

Requirements

• 0 to 5 years of experience in a relevant field.
• Proven ability in Customer Acquisition, actively identifying and onboarding new clients.
• Strong skills in Business Sourcing, understanding client needs, and presenting financial products.
• Experience managing efficient Loan Disbursement processes.
• Demonstrated capability in diligent Loan Collection and maintaining positive client relationships.
• Meticulous attention to detail for accurate KYC Verification processes.
• Exceptional Communication Skills to interact effectively with diverse clients.
• Strong Interpersonal Skills for building and maintaining client relationships.
• Aptitude for Smartphone Usage and handling Mobile Applications for operational tasks.
• Proven ability in Relationship Building, fostering loyalty and repeat business with clients.

Qualifications

12th Pass

Skills

• Customer Acquisition
• Business Sourcing
• Loan Disbursement
• Loan Collection
• KYC Verification
• Communication Skills
• Interpersonal Skills
• Smartphone Usage
• Mobile Application Handling
• Relationship Building