Female Soft Service Executive I Mahadevapura I Bengaluru

Cushman & Wakefield; Bengaluru; Presencial; INR 400.000 - 700.000; Jornada completa

Descripción de la vacante

Cushman & Wakefield in Bengaluru seeks a Facility Executive to lead soft skill service delivery across shifts. The role ensures housekeeping compliance, timely updates on visits, and proactive issue tracking to closure. You will coordinate with the engineering team and the space administration office to optimize space usage.

Key duties include preparing rosters, maintaining logs, and ensuring adherence to policies and service levels while aligning with monthly vendor performance reviews.

Formación

• Experience in facilities management and service delivery.
• Ability to coordinate housekeeping and space allocations.
• Strong communication and documentation skills.

Responsabilidades

• Manage soft skill service delivery during the shift.
• Ensure housekeeping muster, deployment, and register updates for penalties or comments.
• Update duty managers on TR/VIP visits.
• Prioritize and track housekeeping issues until closure.
• Conduct facility walkthroughs for restroom and common area quality.
• Assist facility manager on monthly vendor performance reviews.
• Maintain pantry and reprographic equipment; take action as needed.
• Record communications in the technical/HK logs for next shift.
• Prepare facility tours and list required actions.
• Adhere to policies, processes, procedures and statutory documents.
• Coordinate with Engineering for issues requiring their help.
• Provide daily oversight of Space Administration Office activities.

Conocimientos

Facilities coordination

Housekeeping ops

Space administration

Vendor management

Descripción del empleo

Role & responsibilities

Facility Executive, Soft Skill will be responsible for managing all aspects of the soft skill service delivery system during the shift.

In this capacity, the Facility Coordinator is accountable for the completion of pending work.

Major Responsibilities:

• To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services.

• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits.

• To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure

• To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services

• To discuss and assist facility manager on monthly basis on the vendor performance matrix

• To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions.

• To ensure all such communication is entered in the Technical team/HK team log book to inform the next shift person.

• To make facility tour and list out all such actions needed.

• Prepare weekly rosters for Helpdesk, Front Office, and Mail Room and communicate in advance to the team.

• To adhere to Policies, Processes & procedures and also the statutory documents.
• To adhere to SLA & KPI as agreed.

• To coordinate with Engineering team for any such issues that needs their help.

• Provides daily oversight of the Space Administration Office. This office resolves various space related issues such as key requests, work orders, small projects, relocations, conference room reservations, environmental conditions etc.

• Evaluates building and space uses and, after appropriate consultation, determines space allocations and assignments.

• Creates, coordinates, and facilitates business processes for maintaining accurate space information;