Fault Management L1 Engineer 3

Nokia; Dadri; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Nokia seeks an experienced FM L2 engineer to troubleshoot complex networks, identify faults, and manage field dispatch and service desk activities. You will lead expert investigations, localize failures, and implement known error resolutions within structured processes.

The role emphasizes design review, change planning, and guidance during critical incidents, with a focus on robust operation and documented learnings across Nokia networks.

Qualifications

• Bachelor’s degree in Computer Science Engineering, Electronics Engineering, Telecom or equivalent.
• 5–10 years of experience in networking engineering or related fields.
• Experience with IP-MPLS MP-BGP solutions: L2VPN, L3VPN.

Responsibilities

• Troubleshoot network issues and perform field dispatch and service desk activities.
• Conduct expert level fault/incident investigation and localization of failure areas (network, infrastructure).
• Develop and implement known error resolutions and change plans.
• Prepare MOP covering network changes, rollback, and contingency.
• Review network designs/configurations and validate change plans prior to implementation.
• Provide technical guidance during critical network activities and major incidents.
• Document findings, lessons learned, and improvement actions.

Skills

Fault isolation

Root-cause analysis

Network monitoring

Cross-functional coordination

Education

Bachelor’s degree in Computer Science/ Electronics/ Telecom

Tools

Nokia Service Architecture

Network Design Tools

Job description

Job Description

The FM L2 engineer is troubleshooting the network , identifies the network related faults , do the field dispatch and service desk related activities. Also is doing the expert level investigation of the fault/incident or problem and localization of the failure area (e.g. network, infrastructure etc.). The failure resolution (“known errors”) is within the responsibility of this role, too.

Job Description

The FM L2 engineer is troubleshooting the network , identifies the network related faults , do the field dispatch and service desk related activities. Also is doing the expert level investigation of the fault/incident or problem and localization of the failure area (e.g. network, infrastructure etc.). The failure resolution (“known errors”) is within the responsibility of this role, too.

How You Will Contribute And What You Will Learn

• Level 2 (L2) support handling advanced monitoring, fault isolation, root-cause analysis, and restoration. Identification of Key Technical Risks and Issues, develop mitigation plans.
• Preparation of MOP (Method of Procedure) covering Network Changes, Rollback, and Contingency.
• Review and validate network designs, configurations, and change plans before implementation.
• Provide technical guidance during critical network activities and major incidents.
• Ensure adherence to standard operating procedures and best practices during execution.
• Support post-change validation and stability checks.
• Collaborate with cross-functional teams to ensure smooth implementation of network activities.
• Document technical findings, lessons learned, and improvement actions.

Key Skills And Experience

You have:

• Bachelor’s degree or above in Computer Science Engineering, Electronic Engineering, Telecom or equivalent with 5 to 10 years of experience.
• Experience in designing and delivering solutions in IP-MPLS MP-BGP solutions: L2VPN, L3VPN.
• Hands-on experience & knowledge of Nokia Service Architecture.
• Detailed understanding of Border Gateway Protocol (BGP), Segment Routing, MP-BGP EVPN concepts and related technologies
• Experience in designing and delivering solutions such as BNG.
• Knowledgeable on Network Management Systems, networking concepts and related technologies
• Excellent in designing E2E Mobile Networks, Backhaul and Core Solutions and Concepts.
• Experience with document preparation (HLD and LLD), including configuration preparation for network build & deployment, troubleshooting, and fault isolation in live environments.

It would be nice if you also had:

• Experience with following hardware:
  • Routing & Switching: Cisco, HP, Arista FortiGate
  • WIFI: Aruba, Cisco
  • Firewall: Checkpoint, Cisco ASA, FortiGate, PaloAlto
  • Application Delivery Controller: F5 LoadBalancer, Citrix NetScaler, Netskope, Radware
  • SD-WAN: FortiNet, Cisco Catalyst, VMWare Velocloud