Fault Management L1 Engineer 3

Nokia; Thiruporur; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Nokia is seeking an experienced FM L2 engineer to troubleshoot networks, perform field dispatches, and handle service desk activities. The role includes expert fault investigation and localization of failures, with responsibility for known error resolution.

Responsibilities cover level 2 support, network design validation, change management, and post-change validation. Collaboration with cross-functional teams and documentation of findings are key parts of the role.

Qualifications

• Bachelor’s degree or above in CS/EC/Telecom or equivalent.
• 5 to 10 years of experience in relevant roles.
• Experience in IP-MPLS MP-BGP solutions: L2VPN, L3VPN.
• Hands-on knowledge of Nokia Service Architecture.
• Understanding of BGP, Segment Routing, MP-BGP EVPN.

Responsibilities

• Level 2 support handling advanced monitoring, fault isolation, root-cause analysis, and restoration.
• Preparation of MOP covering Network Changes, Rollback, and Contingency.
• Review and validate network designs, configurations, and change plans before implementation.
• Provide technical guidance during critical network activities and major incidents.
• Ensure adherence to SOPs and best practices during execution.
• Support post-change validation and stability checks.
• Collaborate with cross-functional teams to ensure smooth implementation of network activities.
• Document technical findings, lessons learned, and improvement actions.

Skills

IP-MPLS MP-BGP

L2VPN

L3VPN

Nokia Service Architecture

BGP

Segment Routing

BNG

Network Management Systems

E2E Mobile Networks

Education

Bachelor’s degree or above in Computer Science Engineering, Electronic Engineering, Telecom or equivalent

Job description

The FM L2 engineer is troubleshooting the network , identifies the network related faults , do the field dispatch and service desk related activities. Also is doing the expert level investigation of the fault/incident or problem and localization of the failure area (e.g. network, infrastructure etc.). The failure resolution (“known errors”) is within the responsibility of this role, too.

The FM L2 engineer is troubleshooting the network , identifies the network related faults , do the field dispatch and service desk related activities. Also is doing the expert level investigation of the fault/incident or problem and localization of the failure area (e.g. network, infrastructure etc.). The failure resolution (“known errors”) is within the responsibility of this role, too.

How You Will Contribute And What You Will Learn

• Level 2 (L2) support handling advanced monitoring, fault isolation, root-cause analysis, and restoration. Identification of Key Technical Risks and Issues, develop mitigation plans.
• Preparation of MOP (Method of Procedure) covering Network Changes, Rollback, and Contingency.
• Review and validate network designs, configurations, and change plans before implementation.
• Provide technical guidance during critical network activities and major incidents.
• Ensure adherence to standard operating procedures and best practices during execution.
• Support post-change validation and stability checks.
• Collaborate with cross-functional teams to ensure smooth implementation of network activities.
• Document technical findings, lessons learned, and improvement actions.

Key Skills And Experience

You have:

• Bachelor’s degree or above in Computer Science Engineering, Electronic Engineering, Telecom or equivalent with 5 to 10 years of experience.
• Experience in designing and delivering solutions in IP-MPLS MP-BGP solutions: L2VPN, L3VPN.
• Hands-on experience & knowledge of Nokia Service Architecture.
• Detailed understanding of Border Gateway Protocol (BGP), Segment Routing, MP-BGP EVPN concepts and related technologies
• Experience in designing and delivering solutions such as BNG.
• Knowledgeable on Network Management Systems, networking concepts and related technologies
• Excellent in designing E2E Mobile Networks, Backhaul and Core Solutions and Concepts.
• Experience with document preparation (HLD and LLD), including configuration preparation for network build & deployment, troubleshooting, and fault isolation in live environments.

It would be nice if you also had:

• Experience with following hardware:
• Routing & Switching: Cisco, HP, Arista FortiGate
• WIFI: Aruba, Cisco
• Firewall: Checkpoint, Cisco ASA, FortiGate, PaloAlto
• Application Delivery Controller: F5 LoadBalancer, Citrix NetScaler, Netskope, Radware
• SD-WAN: FortiNet, Cisco Catalyst, VMWare Velocloud