Facility Operations Manager

Easy Facility Services; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Easy Facility Services in Chennai seeks an L4 Manager to lead the Field Operations team across multiple client accounts, ensuring high service quality and client satisfaction. You will oversee AMs, Executives, and Supervisors, drive manpower planning, and ensure statutory compliance in Tamil Nadu.

The role emphasises cross-functional collaboration, reporting, budget oversight, and onboarding new clients, with a strong track record in facility management required.

Qualifications

• Any degree from a recognised university - MBA preferred.
• 5-8 years of experience in facility management with at least 2-3 years in a managerial role.
• Proven track record of managing large teams and multiple client accounts in Chennai.
• Excellent communication skills in Tamil and English.
• Strong client relationship management and business acumen.
• Advanced proficiency in MS Office for reporting, budgeting, and presentations.
• Deep understanding of facility management statutory compliance and labour law in Tamil Nadu.

Responsibilities

• Lead and manage the complete Field Operations team - Assistant Managers, Executives, and Supervisors.
• Own the service quality and client satisfaction outcomes across all managed facility accounts in Chennai.
• Develop and implement operational processes, quality standards, and performance benchmarks.
• Build and maintain strong senior-level relationships with key clients across the portfolio.
• Drive manpower planning, recruitment, and deployment strategy across all client sites.
• Ensure full statutory compliance - PF, ESI, Tamil Nadu minimum wages - across all deployed staff.
• Prepare and present monthly operational performance reports to senior management.
• Lead new client onboarding - from site survey and scope finalisation through to full deployment.
• Identify and implement operational efficiency improvements that reduce costs and improve service quality.
• Manage escalations, client concerns, and service recovery situations with professionalism and urgency.
• Work closely with HR, Finance, and Business Development on cross-functional operational requirements.

Skills

Leadership

Client relationship management

Communication skills

Budgeting

Report generation

Education

Any degree

MBA preferred

Tools

MS Office

Job description

L4 Manager

5-8 years • Chennai • Full Time • Any Degree • Reports to: Senior Management

Key Responsibilities

• Lead and manage the complete Field Operations team - Assistant Managers, Executives, and Supervisors
• Own the service quality and client satisfaction outcomes across all managed facility accounts in Chennai
• Develop and implement operational processes, quality standards, and performance benchmarks
• Build and maintain strong senior-level relationships with key clients across the portfolio
• Drive manpower planning, recruitment, and deployment strategy across all client sites
• Ensure full statutory compliance - PF, ESI, Tamil Nadu minimum wages - across all deployed staff
• Prepare and present monthly operational performance reports to senior management
• Lead new client onboarding - from site survey and scope finalisation through to full deployment
• Identify and implement operational efficiency improvements that reduce costs and improve service quality
• Manage escalations, client concerns, and service recovery situations with professionalism and urgency
• Work closely with HR, Finance, and Business Development on cross-functional operational requirements

Requirements

• Any degree from a recognised university - MBA preferred
• 5-8 years of experience in facility management with at least 2-3 years in a managerial role
• Proven track record of managing large teams and multiple client accounts in Chennai
• Excellent communication skills in Tamil and English
• Strong client relationship management and business acumen
• Advanced proficiency in MS Office for reporting, budgeting, and presentations
• Deep understanding of facility management statutory compliance and labour law in Tamil Nadu

Nice to Have

• Prior experience as Operations Manager in a facility management company in Chennai
• Experience managing portfolios of 50+ client sites and 500+ deployed staff
• Exposure to facility management ERP or workforce management systems