Facility Manager

2getHR; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

2gethr is redefining workspace experiences in Bengaluru and across India. We are seeking an experienced Operations Manager / Facility Manager to lead day-to-day facility operations, ensuring top-tier service quality for members and employees.

The role requires hands-on management of housekeeping, security, engineering and hospitality, along with strong vendor partnerships and budget discipline.

Qualifications

• Hands-on experience in managing commercial facilities and coworking spaces.
• Proven ability to lead facility teams and outsourced vendors.
• Strong knowledge of housekeeping, security, maintenance and R&M budgeting.

Responsibilities

• Lead AFMs and facilities operations teams, driving accountability.
• Oversee day-to-day operations across multiple functions (housekeeping, security, engineering, hospitality).
• Monitor KPIs, SLAs, response times and service quality; manage escalations.

Skills

Facility management

Team leadership

Vendor management

Budgeting

MEP knowledge

Operations excellence

Safety compliance

Asset management

Job description

2gethr is redefining the way people work, connect and collaborate through thoughtfully designed, flexible workspaces. We create vibrant work environments that bring businesses and communities together through a combination of design, functionality, technology and hospitality.

About the Role

We are looking for an experienced Operations Manager / Facility Manager to lead the day-to-day operations of our workspace facilities. The role requires strong leadership, operational excellence, vendor management, financial discipline and the ability to ensure a seamless workplace experience for members and employees.

The ideal candidate should have hands-on experience managing commercial facilities, leading facility teams and overseeing multiple operational functions, including housekeeping, security, engineering, hospitality and maintenance.

Key Responsibilities

• Lead, mentor and supervise Assistant Facility Managers (AFMs) and facility operations teams.
• Monitor team performance, conduct regular reviews and drive accountability.
• Ensure effective coordination between facility, community, engineering, procurement and external teams.

2. Facility Operations & Operational Excellence

• Oversee day-to-day operations across housekeeping, security, hospitality and engineering.
• Monitor operational KPIs, SLAs, response times, space readiness and service quality.
• Manage escalations, critical incidents and complex member or building-related issues.
• Drive process improvements to enhance operational efficiency and customer experience.
• Manage vendor relationships, service agreements, AMC renewals and performance reviews.
• Oversee preventive and corrective maintenance schedules.
• Monitor facility assets, equipment lifecycle and inventory management.
• Conduct operational audits and readiness assessments for new facilities and expansions.

4. Safety, Compliance & Sustainability

• Ensure statutory compliance, safety standards, emergency procedures and building regulations.
• Conduct regular safety audits and emergency preparedness drills.
• Drive energy efficiency, waste management and sustainability initiatives.

5. Financial & Budget Management

• Own facility operational budgets, including Repairs & Maintenance (R&M).
• Monitor expenses, utility consumption and vendor costs.
• Identify cost-saving opportunities through vendor negotiations and process improvements.Ensure effective budget utilisation and financial controls.

6. Facility Development & Asset Management

• Oversee facility move-ins, move-outs, fit-outs, minor renovations and layout modifications.
• Maintain accurate asset registers, inventory records and asset tagging systems.
• Conduct periodic asset audits and ensure equipment availability and maintenance.

7. Reporting & Documentation

• Maintain vendor contracts, maintenance records, compliance documents and asset registers.
• Prepare regular operational performance, cost and facility status reports.
• Analyse operational data and recommend improvements.
• Ensure accurate documentation and audit readiness through digital tracking systems.

8. Crisis & Incident Management

• Handle operational escalations, equipment breakdowns and emergency situations.
• Develop contingency plans to minimise operational disruptions.
• Conduct root cause analysis (RCA) and prepare incident reports.
• Coordinate with internal teams and external agencies during critical incidents.Train teams on emergency response procedures and conduct mock drills.

Required Skills & Experience

• 5-8 years of experience in Facility Management, Commercial Real Estate Operations, Co-working Spaces or Corporate Hospitality.
• Minimum 2-3 years of experience in a managerial role with direct team responsibilities.
• Experience managing commercial facilities, multiple operational functions and outsourced vendors.
• Strong knowledge of MEP operations, housekeeping, security, maintenance and R&M budgeting.
• Experience in vendor negotiations, SLA management, cost optimisation and compliance.
• Strong understanding of preventive maintenance, asset management and facility audits.
• Excellent leadership, stakeholder management and problem-solving skills.
• Ability to manage operational escalations and drive service excellence.

What We Are Looking For

A hands-on operations leader who can take complete ownership of facility operations, build strong teams, manage costs, maintain operational standards and deliver an excellent workspace experience.