Facility Executive - Soft Services

Jones Lang LaSalle Incorporated; India; On-site; INR 350,000 - 550,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Gurugram (HR) is seeking a Facility Executive - Soft Services. The role requires 2+ years of experience and graduation. You will manage front office operations, housekeeping, cafeteria services, and vendor coordination on a 6-day shift.

Location is on-site with 48 scheduled hours per week. The successful candidate will ensure high standards of service, compliance, and timely reporting for facility management.

Qualifications

• Education: Any Graduation

Responsibilities

• Front Office operations: provide management advice for escalated issues during the shift.
• Respond to priority calls during the shift and follow escalation process.
• Conduct rounds of front office, lobby, rest rooms to maintain housekeeping standards.
• Oversee housekeeping duties and muster, ensure timely updates and action plans.
• Update facility management on client visits and VIP movements.
• Discuss and track vendor performance and issues with the facility manager.
• Ensure open housekeeping issues are closed on time with no escalations.
• Share monthly audits on consumables and reconciliations.
• Order supplies (HK, pantry, stationary, toiletries) monthly via POR/PO.
• Oversee cafeteria hygiene and stamp out non-compliance during service.
• Coordinate food run-outs with catering leads and vendors for alternatives.
• Ensure displayed menus and hours in cafeteria areas.
• Conduct monthly random kitchen audits of vendors.
• Escalate to Facility Manager and Moody’s on escalations.
• Maintain security access control data and related tickets.

Education

Any Graduation

Job description

Job Title

Designation: Facility Executive - Soft Services

Qualification

Any Graduation

Experience

2+ Years

Shift Timings & Work Schedule

Shift Timings: General Shift Work Schedule: 6 days per week

Responsibilities

• Front Office Operations: To provide management advice for Front Office for escalated issues during the shift.


• To ensure immediate response to all priority calls during the shift and follow escalation process.


• To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep.


• Housekeeping Operations Attending the shift briefing.


• To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services.


• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client’s/VIP visits.


• To ensure that the housekeeping related issues are discussed with housekeeping Supervisor and also on priority for the shift and ensure there is an action and tracking for the issue closure.


• To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.


• Identification, on time closure and reporting of snags.


• To discuss and assist facility manager on monthly basis on the vendor performance matrix.


• Ensure all the housekeeping related open issues are closed on priority and within TAT without escalations.


• Monthly audit report need to share with FM on consumables & reconciliation.


• Monthly ordering the supplies like HK, Pantry, stationary and toiletries by creating POR,PO.


• Cafeteria Operations: To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas.


• During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements.


• To ensure random food samples test is done by Moody’s authorized vendor and results are taken up accordingly.


• To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria.


• To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic.


• Should conduct monthly random Kitchen audit of the vendors.


• Escalate Facility Manager and then Moody’s on escalations.


• Ensure the hygiene of the cafeteria vendors operating in stalls.


• Meetings & Events: Taking care of business events arrangement of town hall events security access control monthly audit & reconciliation of access control.


• Record maintaining related to security access control data reporting creating work orders & closure of tickets related to PM/RM & request/proactive/reactive work orders.


• Daily/Monthly reporting.

Location and Hours

Location: On-site – Gurugram, HR

Scheduled Weekly Hours: 48

Equal Opportunity & Accommodations

Jones Lang LaSalle (\"JLL\") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process, you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Application Process

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Company Information

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.