Assistant Facility Manager

Jones Lang LaSalle Incorporated; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Pune, India, is seeking a proactive Front Office/Guest Services professional to lead our front desk operations on-site. You will greet VIP clients, assist visitors, and coordinate with departments to ensure a flawless welcome experience.

The role emphasizes seamless guest services, incident handling, and adherence to site guidelines. You will coach front office staff, maintain communications, and support safety and event coordination, contributing to a high-standard,

Qualifications

• Excellent communication skills required.
• Strong customer service drive and satisfaction focus.
• Proactive problem-solving abilities.
• Able to work flexible hours and manage time effectively.
• Experience in front office or hospitality is preferred.
• Comfortable presenting to clients.

Responsibilities

• Manage Front Office operations professionally, coaching staff.
• Greet VIP clients/visitors and provide services per requirements.
• Assist clients/visitors with self-check-in and accessibility needs.
• Coordinate with night shift to prepare badges for arrivals.
• Handle complaints and escalate per process.
• Ensure welcome presentations and equipment are functional.
• Maintain up-to-date communications at Front Office per site guidelines.
• Prepare reports and participate in audits related to Front Office.
• Train Front Office staff per training calendars.
• Manage Rosters of Front Office staff and ambassadors.

Skills

Communication

Customer service

Proactive problem solving

Customer satisfaction

Time management

Self-motivation

Front Office experience

Client presentation

Team player

Professional service

Adaptability

Tools

MS Office

Visitor management software

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Competencies

• Excellent communication skills.
• Strong customer service drive.
• Pro - active problem-solving skills.
• Exceeding customer satisfaction.
• Excellent time management/ Able to work flexible hours.
• Quick learner and ability to motivate self & others.
• Proven working experience as a Community Manager / FM industry.
• Confidently able to present to clients.
• Hands-on experience in using visitor management software and MS office.
• Strong team player within a customer service team environment.
• Providing flawless, upscale, professional service
• Adaptable, composed, flexible with strong Mental Resilience

Responsibilities

• Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors.
• Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guests/client. Provide safety briefing and assist in VIP’s arrival/departure in absence of guest relation officers.
• Assist clients/visitors in self-check-in.
• Assisting with special needs of visitors with disabilities.
• Having prior information of arriving clients/visitors and ensure all necessary arrangements at Site are done as per requirement.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
• Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.
• Ensure updated welcome presentation is displayed for the client visits and all the equipment are in working condition.
• Ensure all relevant communication is updated and always displayed, at the Front office, as per the guidelines issued by Accenture from time to time.
• Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.
• Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate as necessary for rectification.
• Provide assistance in general administrative activities as required.
• Ensure FO handles all incoming and outgoing calls in professional & polite manner.
• Co-ordinate with all departments including Events Team to address all the concerns and other arrangements to maintain Front Office functions properly.
• Ensure Accenture specific processes/manual is followed.
• Manage/track amount collected for temporary badges.
• Ensure compliance of regulations/requirements of JLL management.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Develop the necessary policies and procedures required for all functions within the scope of Front Office.
• Responsible for ensuring availability of safety and Accenture directory signage.
• Preparation of all required reports/participation in internal/external audits in respect of Front Office.
• Ensure training of front office /CX staff as per relevant training calendars.
• Manage Front Office Executive and Experience Ambassador rosters and ensure complete handing/taking over.
• Govern overall performance of Front office executive & Experience Ambassador as per defined roles & responsibilities.
• Conducting Bay Connects/ Focus Connects/Safety Champion connect as per the schedule.
• Connecting with the Leadership and Senior Managers to understand any concerns proactively and to build rapport.
• Conducting monthly Food Committee Meetings (FCM) and closing the issues raised in a timely manner.
• Analyzing results/outcomes of monthly connects and updating the leads.
• Following up on the open points raised during any connects till closure.
• Conducting the POY surveys on regular basis and analyzing the results to understand the root cause and enable implement corrective and preventive actions areas.
• Communicating the plan of action /closure to the projects/teams in respect of observations from Bay Connects, Focus Connects, Safety Champion connects, FCMs and Senior Management Connects.
• Documentation and escalation of COVID protocol violations as per the guidelines.

Location & Hours

Location: On-site –Pune, MH

Scheduled Weekly Hours: 48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is a leading global commercial real estate and investment management company. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.