Facility Executive Soft Services

JLL; Hyderabad; On-site; INR 480,000 - 720,000; Full time

Job summary

JLL in Hyderabad is seeking a Facility Executive Soft Services to manage day-to-day facility operations at Deloitte Towers. You will support AFM & Campus teams, oversee housekeeping and admin tasks, and drive service quality and compliance.

The role requires 2+ years in facilities management, strong customer service, safety knowledge, and the ability to work with diverse stakeholders. On-site, 6-day work week, rotation shift, Deloitte location.

Qualifications

• Experience in Facilities Management is required.
• Strong Customer Service focus.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Knowledge of Occupational Safety requirements.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable.
• Demonstrated experience with client reporting and preparation of reports required.
• Graduate in any discipline.
• 3 – 5 years experience in facilities management.
• Tertiary qualifications in hotel management / building management and/or business desirable.
• Proven ability to function effectively as part of a team.
• Proven ability to initiate and follow through with improvement initiatives.

Responsibilities

• Ownership of the day-to-day administration, including reports generation of the stocks tracker.
• Provide assistance to the AFM & Campus manager in managing all IFM Soft services, administrative functions, Housekeeping services and facility services and any other administrative functions as deemed by Deloitte.
• Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM.
• Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client.
• Maintain appropriate stock levels of all consumables to ensure smooth operations & elevate in time to achieve availability of stocks.
• Vendor invoices processing aligned with Deloitte finance process.
• Statutory compliance check of all vendor invoices.
• Routinely Inspect all services to ensure performance measures are being maintained.
• Set stretch targets for self to achieve maximum team performance.

Skills

Facilities Management

Customer Service

People Skills

Safety Compliance

PC Literacy

Continuous Improvement

Client Reporting

Team Work

Education

Graduate in any discipline

Hotel/Building Management

Tools

FM Systems

Stock Tracking Systems

Job description

Designation: Facility Executive Soft Services

Qualification: Any Degree

Experience Required: 2+ Years

Shift Timings: Rotational Shift

Work Schedule: 6 days per week

BUSINESS UNIT

Integrated Facilities Management

LOCATION

Deloitte Towers, Meenakshi, Tech-park, Hyderabad

DIRECT REPORTS

Onsite Shift Supervisors (Soft Services)

POSITION GOALS

• To provide comprehensive management of services covering all facility services to client, with a focus on continuous improvement.
• To achieve financial and other targets established by both the Facilities Manager and Assistant Facilities Manager.
• Achievement of the Key Performance Indicators and Service Level Agreement targets.
• Sets stretch targets for team to achieve maximum team performance
• Is able to make difficult decisions and resolve problems or improve operations.
• Actively searches out opportunities to achieve best results
• Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
• Gains respect of JLL people, Deloitte and where appropriate, with the broader business community.

Duties And Responsibilities

• Ownership of the day-to-day administration, including reports generation of the stocks tracker.
• Provide assistance to the AFM & Campus manager in managing all IFM Soft services, administrative functions, Housekeeping services and facility services and any other administrative functions as deemed by Deloitte.
• Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM
• Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client
• Maintain appropriate stock levels of all consumables to ensure smooth operations & elevate in time to achieve availability of stocks.
• Vendor invoices processing aligned with Deloitte finance process.
• Statutory compliance check of all vendor invoices.
• Routinely Inspect all services to ensure performance measures are being maintained
• Set stretch targets for self to achieve maximum team performance

Reporting

• Contribute to the Weekly FM Meeting Minutes
• Contribute to the Monthly Management Report to Deloitte and other reports as required

Others

• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Manage all Health and Safety issues and actively participate in Health and Safety reviews

EMPLOYEE SPECIFICATIONS

• Experience in Facilities Management is required.
• Strong Customer Service focus
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable
• Demonstrated experience with client reporting and preparation of reports required.
• Graduate in any discipline
• 3 – 5 years experience in facilities management
• Tertiary qualifications in hotel management / building management and/or business desirable
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow through with improvement initiatives

KEY PERFORMANCE MEASURES

• Compliance with the Service Level Agreement established between JLL and Deloitte
• Achievement of contracted Customer Satisfaction expectations
• Achievement of savings initiatives as agreed with Client
• Delivery of Agreed Initiatives as per Deloitte/JLL Initiatives Road Map
• Achievement of service delivery goals as agreed with manager