Facility Executive - Soft Services

JLL; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

JLL in Gurugram, Haryana is seeking a Facility Executive to oversee Front Office, Housekeeping, Cafeteria, Meetings & Events, security access, and reporting. You will ensure smooth shift operations, immediate response to priority calls, and adherence to client requirements.

Responsibilities include conducting rounds, coordinating with vendors, maintaining hygiene standards, preparing reports, and ensuring timely closure of work orders.

Qualifications

• Graduate candidate with willingness to handle multi-service operations.
• Strong communication and coordination skills across front office, housekeeping, catering, and security.
• Experience in facilities or security-related roles is advantageous.

Responsibilities

• Oversee Front Office operations and provide escalation support during shifts.
• Respond promptly to priority calls and follow escalation procedures.
• Conduct rounds of front office, lobby, rest rooms to maintain high housekeeping standards.
• Coordinate housekeeping duties, vendor performance, and monthly reporting.
• Supervise cafeteria hygiene and vendor arrangements, including random audits.
• Manage meetings and events support, and maintain security access records.
• Prepare and close work orders for PM/RM and other requests; produce regular reports.

Skills

Front Office Ops

Housekeeping

Cafeteria Ops

Vendor Coordination

Event Coordination

Security Controls

Reporting

Education

Graduation

Job description

• To provide management advice for Front Office for escalated issues during the shift.
• To ensure immediate response to all priority calls during the shift and follow escalation process
• To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep

Designation

Facility Executive

Qualification

Any Graduation

Experience Required

2+ Years

Shift Timings

General Shift

Work Schedule

6 days per week

Detailed Responsibilities

Front Office Operations

• To provide management advice for Front Office for escalated issues during the shift.
• To ensure immediate response to all priority calls during the shift and follow escalation process
• To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep

Housekeeping Operations

• Attending the shift briefing
• To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services.
• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client's/VIP visits.
• To ensure that the housekeeping related issues are discussed with housekeeping Supervisor and also on priority for the shift and ensure there is an action and tracking for the issue closure.
• To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.
• Identification, on time closure and reporting of snags.
• To discuss and assist facility manager on monthly basis on the vendor performance matrix.
• Ensure all the housekeeping related open issues are closed on priority and within TAT without escalations.
• Monthly audit report need to share with FM on consumables & reconciliation.
• Monthly ordering the supplies like HK, Pantry, stationary and toiletries by creating POR,PO.

Cafeteria Operations

• To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas
• During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements
• To ensure random food samples test is done by Moody's authorized vendor and results are taken up accordingly.
• To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria.
• To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic.
• Should conduct monthly random Kitchen audit of the vendors.
• Escalate Facility Manager and then Moody's on escalations.
• Ensure the hygiene of the cafeteria vendors operating in stalls.

Meetings & Events

• Taking care of business events
• Arrangement of town hall events

Security access control

• Monthly Audit & reconciliation of access control.
• Record maintaining related to security access control data

Reporting

• Creating work orders & closure of tickets related to PM/RM & Request/Proactive/Reactive work orders.
• Daily/Monthly reporting.