Facilities Management Lead

crewlia; India; Remote; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Performance-based bonus

Annual learning & development stipend

Health and wellness benefits

Fully remote work environment

Job summary

crewlia is seeking a proactive Facilities Management Lead to join our growing remote team. You will shape operations, drive strategic initiatives, and deliver results across the function with hands-on execution in a fast-paced environment.

You’ll respond to client inquiries, gather feedback, and collaborate with internal departments to improve service delivery. This role offers fully remote work, a performance-based bonus, and an annual learning stipend.

Qualifications

• Proven track record in operations, project management, or client success.
• Highly organized methodology with a strong ability to prioritize effectively.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Excellent de-escalation, problem-solving, and customer relationship management skills.

Responsibilities

• Respond promptly and professionally to client inquiries and escalations.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Collaborate with internal departments to ensure seamless service delivery.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Analyze existing workflows to design, propose, and implement major process improvements.

Skills

Operations

Project management

Client success

Communication

Prioritization

Tools

Helpdesk software

Ticketing systems

CRM software

Job description

We are actively seeking a proactive Facilities Management Lead to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Respond promptly and professionally to client inquiries and escalations.


• Gather, synthesize, and act upon critical client feedback to improve processes.


• Collaborate with internal departments to ensure seamless service delivery.


• Maintain highly detailed and accurate records of all stakeholder interactions.


• Analyze existing workflows to design, propose, and implement major process improvements.

Required Skills & Qualifications:

• Proven track record in operations, project management, or client success.


• Highly organized methodology with a strong ability to prioritize effectively.


• Exceptional written, verbal, and asynchronous communication capabilities.


• Strong working knowledge of helpdesk, ticketing, or CRM software.


• Excellent de-escalation, problem-solving, and customer relationship management skills.

What You’ll Bring:

• A proactive, solution-oriented mindset that thrives on solving complex problems.


• Exceptional stakeholder management, active listening, and negotiation skills.


• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.


• Fully remote, flexible work hours


• Performance-based bonus structure


• Annual learning & development stipend


• Health and wellness benefits (varies by location)


• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.