Facilities Management Associate

crewlia; India; Remote; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Performance-based bonus

Learning & development stipend

Health and wellness benefits

Job summary

Crewlia is seeking a forward-thinking Facilities Management Associate to join our growing remote team. You will shape operations, drive strategic initiatives, and deliver results within your area, combining big-picture thinking with hands-on execution.

The role requires strong collaboration across departments, excellent stakeholder management, data-driven decision making, and the ability to thrive in a fast-paced, ambiguous environment.

Qualifications

• Proven ability to work effectively in a fully remote, distributed environment.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Demonstrated ability to juggle multiple priorities in a fast-paced setting.
• Experience in operations, project management, or client success roles.
• Excellent de-escalation, problem-solving and customer relationship skills.

Responsibilities

• Assist in preparing specialized reports, presentations, and process documentation.
• Manage project timelines, resource allocation, and cross-team coordination.
• Provide administrative, logistical, and operational support to the team.
• Collaborate with internal departments to ensure seamless service delivery.
• Gather and act on critical client feedback to improve processes.

Skills

Remote work experience

Helpdesk/CRM software

Multitasking

Operations/Project management

Client success/relationship management

Job description

We are actively seeking a forward-thinking Facilities Management Associate to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Assist in the preparation of specialized reports, presentations, and process documentation.
• Manage project timelines, resource allocation, and cross-team coordination.
• Provide essential administrative, logistical, and operational support to the team.
• Collaborate with internal departments to ensure seamless service delivery.
• Gather, synthesize, and act upon critical client feedback to improve processes.

Required Skills & Qualifications:

• Proven comfort and productivity operating in a fully remote, distributed environment.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Exceptional ability to manage multiple competing priorities simultaneously.
• Proven track record in operations, project management, or client success.
• Excellent de-escalation, problem-solving, and customer relationship management skills.

What You’ll Bring:

• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• Exceptional stakeholder management, active listening, and negotiation skills.
• Strong analytical abilities coupled with a commitment to data-driven decision making.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.