Facilities Management Analyst

crewlia; India; Remote; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Performance-based bonus

Learning & development stipend

Health and wellness benefits

Fully remote

Flexible work hours

Job summary

crewlia is seeking a forward-thinking Facilities Management Analyst to join our fully remote team. You will shape operations, drive strategic initiatives, and deliver exceptional results within your functional area by blending big-picture thinking with hands-on execution.

Key responsibilities include responding to client inquiries, gathering and acting on feedback, identifying process inefficiencies, driving day-to-day project execution, and coordinating with internal teams to ensure seamless

Qualifications

• Excellent written, verbal, and asynchronous communication.
• Proven ability to work effectively in a fully remote, distributed environment.
• Strong de-escalation, problem-solving, and customer relationship management skills.
• Solid experience with helpdesk, ticketing, or CRM software.
• Background in operations, project management, or client success.

Responsibilities

• Respond promptly and professionally to client inquiries and escalations.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Identify systemic process inefficiencies and autonomously propose structural improvements.
• Independently drive day-to-day project execution and ensure timely delivery.
• Collaborate with internal departments to ensure seamless service delivery.

Skills

Effective communication

Remote work productivity

De-escalation & relationship mgmt

CRM software

Project management

Tools

CRM software

Job description

We are actively seeking a forward-thinking Facilities Management Analyst to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Respond promptly and professionally to client inquiries and escalations.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Identify systemic process inefficiencies and autonomously propose structural improvements.
• Independently drive day-to-day project execution and ensure timely delivery.
• Collaborate with internal departments to ensure seamless service delivery.

Required Skills & Qualifications:

• Exceptional written, verbal, and asynchronous communication capabilities.
• Proven comfort and productivity operating in a fully remote, distributed environment.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Proven track record in operations, project management, or client success.

What You’ll Bring:

• Strong analytical abilities coupled with a commitment to data-driven decision making.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• Exceptional stakeholder management, active listening, and negotiation skills.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.