Facilities Coordinator – Soft Services

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Jones Lang LaSalle (JLL) is hiring for a facilities management role in the Thane area, Maharashtra. The position focuses on 24x7 housekeeping, front office operations, pantry and landscaping, and strict adherence to safety and environmental standards.

You will supervise multi-disciplinary soft-services teams, coordinate with vendors, and ensure compliance with ISO/safety norms while delivering excellent service to occupants.

Qualifications

• Graduate in any discipline with 4–6 years in soft-services/housekeeping, preferably in data centers or hospitality.
• Experience managing multi-disciplinary soft-services teams, directly or via vendors.
• Knowledge of environmental and statutory compliance governance (waste, pest control).
• Strong vendor and inventory management skills.
• Proficiency in MS Office and reporting tools.
• Strong communication and stakeholder management skills.
• Familiarity with ISO/safety compliance frameworks.
• Self-motivated with ability to handle multiple priorities with minimal supervision.

Responsibilities

• Own 24x7 housekeeping across data halls, technical rooms, office areas, common areas, and building periphery.
• Publish and enforce a 52-week cleaning and deep-cleaning calendar.
• Ensure daily cleaning standards across workstations, lobbies, washrooms, staircases, and lifts.
• Oversee periodic deep cleaning of critical/technical spaces, external areas, and water tanks.
• Manage carpet, upholstery, and façade/glass cleaning per scheduled frequency.
• Supervise front office/reception to ensure prompt, professional handling of visitor and occupant requests.
• Oversee pantry hygiene, stocking, and cafeteria operations in line with food safety standards.
• Coordinate periodic health checks for pantry staff.
• Oversee landscaping/horticulture upkeep and general material movement support.
• Ensure pest control and waste management services are delivered by vendors to agreed standards and statutory norms.
• Oversee vendor compliance documentation for environmental and regulatory requirements.
• Coordinate pre-monsoon and seasonal preventive readiness checks.
• Support internal and external audit readiness for soft-services scope.
• Deploy and manage housekeeping, pantry, front office, and allied staff per agreed structure.
• Fulfill additional staffing demand within agreed turnaround time; manage uniform issuance.
• Ensure timely salary disbursal and labour law compliance for deployed staff.
• Coordinate with landlord facility teams on routine matters and resolve occupant complaints.
• Hold vendors accountable to SLA across all soft-services scope; verify invoicing against contracted terms.
• Ensure mandatory training and certification are complete before staff deployment.
• Conduct regular briefings on safety, grooming, and service standards.
• Enforce PPE provisioning and usage; conduct periodic tool/equipment inspections.
• Oversee background verification for all deployed staff prior to site access.
• Manage petty cash for ad hoc material procurement, with site approval.
• Coordinate event management support as required.
• Maintain consumable inventory with minimum buffer stock at all times.
• Submit periodic performance reports (daily/weekly/monthly) to Site Lead, covering SLA/KPI adherence, staffing, training, safety, and consumable status.
• Support quarterly business reviews and vendor performance reviews.

Skills

Vendor management

Inventory management

Communication

Stakeholder management

Reporting

Education

Graduate in any discipline (Hospitality/Facilities Management/Hotel Management)

Tools

MS Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

• Facility Upkeep & Housekeeping
• Own 24x7x365 housekeeping delivery across data halls, technical rooms, office areas, common areas, and building periphery.
• Publish and enforce a 52-week cleaning and deep-cleaning calendar.
• Ensure daily cleaning standards across workstations, lobbies, washrooms, staircases, and lifts.
• Oversee periodic deep cleaning of critical/technical spaces, external areas, and water tanks.
• Manage carpet, upholstery, and façade/glass cleaning per scheduled frequency.
• Front Office & Hospitality Services
• Supervise front office/reception to ensure prompt, professional handling of visitor and occupant requests.
• Oversee pantry hygiene, stocking, and cafeteria operations in line with food safety standards.
• Coordinate periodic health checks for pantry staff.
• Oversee landscaping/horticulture upkeep and general material movement support.
• Environmental & Compliance Governance
• Ensure pest control and waste management services are delivered by vendors to agreed standards and statutory norms.
• Oversee vendor compliance documentation for environmental and regulatory requirements.
• Coordinate pre-monsoon and seasonal preventive readiness checks.
• Support internal and external audit readiness for soft-services scope.
• Staffing & Vendor Management
• Deploy and manage housekeeping, pantry, front office, and allied staff per agreed structure.
• Fulfill additional staffing demand within agreed turnaround time; manage uniform issuance.
• Ensure timely salary disbursal and labour law compliance for deployed staff.
• Coordinate with landlord facility teams on routine matters and resolve occupant complaints.
• Hold vendors accountable to SLA across all soft-services scope; verify invoicing against contracted terms.
• Training & Safety
• Ensure mandatory training and certification are complete before staff deployment.
• Conduct regular briefings on safety, grooming, and service standards.
• Enforce PPE provisioning and usage; conduct periodic tool/equipment inspections.
• Oversee background verification for all deployed staff prior to site access.
• Administration & Reporting
• Manage petty cash for ad hoc material procurement, with site approval.
• Coordinate event management support as required.
• Maintain consumable inventory with minimum buffer stock at all times.
• Submit periodic performance reports (daily/weekly/monthly) to Site Lead, covering SLA/KPI adherence, staffing, training, safety, and consumable status.
• Support quarterly business reviews and vendor performance reviews.

Requirements

• Graduate in any discipline, preferably Hospitality, Facilities Management, or Hotel Management, with 4-6 years' experience in soft-services/housekeeping management, ideally within a data center, critical facility, or hospitality environment.
• Proven experience managing multi-disciplinary soft-services teams directly or through vendors.
• Working knowledge of environmental and statutory compliance governance (waste, pest control).
• Strong vendor and inventory management skills.
• Proficiency in MS Office and reporting tools.
• Strong communication and stakeholder management skills.
• Working knowledge of relevant ISO/safety compliance frameworks.
• Self-motivated and capable of managing multiple concurrent priorities with minimal supervision.

Location: On-site -Thane, MH

Scheduled Weekly Hours: 48

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.

A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.