Senior Facility Executive

JLL; Mumbai; On-site; INR 900,000 - 1,600,000; Full time

Job summary

JLL in Mumbai is seeking a seasoned Soft Services Manager to lead B2B hospitality, F&B, housekeeping, and workplace amenities to ensure premium service, hygiene, and guest satisfaction. You will drive cost control, vendor coordination, and continuous improvement across facilities.

The role requires 3–5 years in corporate facilities, strong communication, and hands-on experience with audits and statutory compliance.

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Hotel Management, Facility Management, or related field.
• 3–5 years of progressive experience in corporate soft services, F&B operations, integrated facility management, or events.
• Strong communication, stakeholder management, and multi-service coordination skills.
• Working knowledge of MS Excel, Word, PowerPoint, documentation, and reporting.
• Understanding of FSSAI regulations, workplace hygiene standards, and health & safety compliance.
• Experience with vendor management, contract compliance, and service level agreements.

Responsibilities

• Oversee day-to-day soft services operations including pantry/cafeteria, meeting/event setups, housekeeping, and workplace amenities as per scope and standards.
• Monitor food quality, presentation, service timing, portion control, and adherence to FSSAI and safety guidelines.
• Coordinate with vendors, catering partners, and internal teams to ensure smooth delivery, SLA compliance, and issue resolution.
• Maintain inventory, oversee supply stocks, validate vendor bills, and support cost control initiatives.
• Collect and document employee and guest feedback, resolve complaints promptly, and implement continuous improvements.
• Prepare and update service, hygiene, and audit checklists; ensure audit and statutory documentation is current and compliant.
• Conduct regular facility inspections, safety checks, pest control coordination, and waste management activities.
• Provide comprehensive on-ground support for corporate events, conferences, town halls, and executive meetings.
• Ensure strict compliance with health, hygiene, security, statutory regulations, and company policies at all times.
• Prepare daily/weekly/monthly MIS reports and support management reporting requirements.
• Act as primary liaison between client, vendors, and JLL management team.
• Implement facility standards, best practices, and service improvement initiatives.
• Willing to work in flexible shifts.

Skills

Communication

Stakeholder management

Multi-service coordination

Vendor management

Documentation & reporting

Education

Bachelor’s degree in Hospitality/Hotel/Facility Management

Tools

MS Excel

MS Word

PowerPoint

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Overview:

Lead the delivery of comprehensive soft services operations at the Client’s Powai facility, including F&B, housekeeping, events, pantry services, and workplace amenities, maintaining premium standards of service, hygiene, compliance, and guest satisfaction while driving operational excellence and vendor management.

Key Responsibilities:

• Oversee day-to-day soft services operations including pantry/cafeteria, meeting/event setups, housekeeping, and workplace amenities as per scope and standards
• Monitor food quality, presentation, service timing, portion control, and adherence to FSSAI and safety guidelines
• Coordinate with vendors, catering partners, and internal teams to ensure smooth delivery, SLA compliance, and issue resolution
• Maintain inventory, oversee supply stocks, validate vendor bills, and support cost control initiatives
• Collect and document employee and guest feedback, resolve complaints promptly, and implement continuous improvements
• Prepare and update service, hygiene, and audit checklists; ensure audit and statutory documentation is current and compliant
• Conduct regular facility inspections, safety checks, pest control coordination, and waste management activities
• Provide comprehensive on-ground support for corporate events, conferences, town halls, and executive meetings
• Ensure strict compliance with health, hygiene, security, statutory regulations, and company policies at all times
• Prepare daily/weekly/monthly MIS reports and support management reporting requirements
• Act as primary liaison between client, vendors, and JLL management team
• Implement facility standards, best practices, and service improvement initiatives
• Willing to work in flexible shifts

Qualifications:

• Bachelor’s degree/diploma in Hospitality Management, Hotel Management, Facility Management, or related field
• 3-5 years of progressive experience in corporate soft services, F&B operations, integrated facility management, or events
• Strong communication, stakeholder management, and multi-service coordination skills
• Working knowledge of MS Excel, Word, PowerPoint, documentation, and reporting
• Understanding of FSSAI regulations, workplace hygiene standards, and health & safety compliance
• Experience with vendor management, contract compliance, and service level agreements
• Customer service excellence with problem-solving and quality focus
• Familiarity with facility management systems and ticketing platforms preferred

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

_ JLL Privacy Notice _

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.