F&B Supervisor Restaurant Operations

Tiki Farms Hospitality; Mumbai; On-site; INR 335,000 - 469,000; Full time

Job summary

Mai Kai, the signature multicuisine restaurant at Tiki Farms Resort, is hiring an F&B Supervisor to take primary ownership of the restaurant floor, manage daily operations, lead the service team, and coordinate with the kitchen to ensure warm, personalised hospitality.

You will oversee events, weddings, corporate groups, and day picnics; supervise Captains and staff, monitor POS/ERP usage, inventory, and billing accuracy, while maintaining cleanliness and presentation across dining areas.

Qualifications

• 3–5 years of restaurant service experience, with at least 2 years in supervision.
• Experience handling events, group dining, or resort restaurant service.
• Ability to lead a service team and maintain standards under pressure.
• Familiarity with inventory control and F&B cost basics.

Responsibilities

• Own daily restaurant floor operations from opening to closing
• Lead and supervise Captains and Stewards briefings, duty allocation, grooming, and performance
• Ensure timely, accurate, and high-quality food and beverage service
• Handle guest interactions, feedback, complaints, and special requests professionally
• Supervise service during events, weddings, day picnics, corporate group dining, and VIP visits
• Monitor and manage restaurant inventory levels and raise indents for F&B items
• Check stock rotation, expiry dates, and storage standards for all F&B items
• Ensure accurate use of POS and ERP systems (WinCloud / tablets) for orders and billing
• Monitor billing accuracy, daily sales, and basic cost control in coordination with management
• Coordinate with kitchen and store teams to ensure smooth operations
• Encourage guests to leave online reviews post-dining; monitor feedback
• Maintain cleanliness, hygiene, and presentation standards across dining areas
• Support management with menu promotions and F&B activations

Skills

Floor management

Guest handling

Team leadership

Upselling & revenue

Service standards

Communication with kitchen

Job description

Job Summary

Mai Kai is the signature multicuisine restaurant at Tiki Farms Resort, positioned as an independent revenue centre serving resort guests, walk-in diners, day picnics, corporate groups, and private events. We are hiring an F&B Supervisor to take primary ownership of the restaurant floor managing daily operations, leading the service team, coordinating with the kitchen, and ensuring every guest interaction reflects the warm, personalised hospitality that defines Tiki Farms.

Key Responsibilities

• Own daily restaurant floor operations from opening to closing
• Lead and supervise Captains and Stewards briefings, duty allocation, grooming, and performance
• Ensure timely, accurate, and high-quality food and beverage service
• Handle guest interactions, feedback, complaints, and special requests with professionalism
• Supervise service during events, weddings, day picnics, corporate group dining, and VIP visits
• Monitor and manage restaurant inventory levels raise indents for F&B items
• Check stock rotation, expiry dates, and storage standards for all F&B items
• Ensure accurate use of POS and ERP systems (WinCloud / tablets) for orders and billing
• Monitor billing accuracy, daily sales, and basic cost control in coordination with management
• Coordinate with kitchen and store teams to ensure smooth, seamless operations
• Encourage guests to leave online reviews post-dining; monitor and report feedback to management
• Maintain cleanliness, hygiene, and presentation standards across the dining areas
• Support management with menu promotions, seasonal events, and F&B activations

Requirements

• 3 5 years of restaurant service experience with at least 2 years in a supervisory role
• Experience handling events, group dining, or busy resort restaurant service
• Proven ability to lead a service team and maintain standards under pressure
• Knowledge of inventory control, F&B cost basics, and restaurant operations
• Experience with POS or ERP systems (WinCloud or similar preferred)
• Experience in resorts, hotels, or premium dining restaurants strongly preferred
• Languages: English, Hindi, Marathi (all three mandatory)

Skills & Competencies

• Strong floor management and guest handling skills
• Natural leadership earns respect from the team, not just hierarchy
• Eye for detail in service, presentation, and hygiene
• Calm under pressure, especially during peak service and events
• Commercial awareness understands upselling, covers, and revenue contribution
• Good communication equally comfortable with guests and kitchen team

Working Pattern

• 6 days a week
• Weekend presence mandatory peak service days for the restaurant
• Weekly off on a weekday
• Immediate joining preferred