F&B captain

DJRS Hospitality; Mumbai; On-site; INR 45,000 - 75,000; Full time

Job summary

DJRS Hospitality is seeking an experienced F&B Captain for our premium restaurant in Mumbai. You will lead a service team, ensure exceptional dining experiences, and maintain the highest hospitality standards while showcasing Pan-Asian and Japanese dishes.

You will guide guests through menu selections, manage VIP requests, and drive upselling opportunities in a fast-paced environment. A strong grooming standard and teamwork are essential for success.

Qualifications

• Demonstrated knowledge of Pan-Asian and Japanese cuisine, ingredients, and presentations.
• Strong guest handling and communication skills with a focus on hospitality.
• Experience guiding service teams and maintaining SOPs in premium settings.

Responsibilities

• Welcome guests warmly and provide personalized service throughout their dining experience.
• Explain Pan-Asian and Japanese dishes, ingredients, and pairings to guests.
• Take accurate orders and coordinate with kitchen and bar to ensure timely service.
• Upsell desserts, beverages, and specials to enhance guest satisfaction and revenue.
• Supervise and train service staff, ensuring high standards and smooth shift operations.
• Maintain hygiene, station readiness, and accurate billing procedures.

Skills

Pan-Asian & Japanese Cuisine Knowledge

Guest Relationship Management

Suggestive Selling & Upselling

Team Leadership

POS & Billing Knowledge

Job description

We are looking for an experienced and guest-focused F&B Captain to join our restaurant team. The ideal candidate should have prior experience working in Pan-Asian, Japanese, Neki cuisine, or similar premium restaurant environments.

The F&B Captain will be responsible for ensuring smooth restaurant service, supervising the service team, maintaining high hospitality standards, and providing an exceptional dining experience to guests.

Key Responsibilities

Guest Service

• Welcome and engage guests in a warm, professional, and courteous manner.
• Provide knowledgeable and personalized service throughout the guest's dining experience.
• Understand guest preferences and provide appropriate recommendations.
• Explain Pan-Asian, Japanese, and Neki cuisine dishes, ingredients, preparation methods, flavours, and presentation to guests.
• Take accurate food and beverage orders and ensure timely communication with the kitchen and bar.
• Ensure proper sequence of service and maintain high service standards.
• Handle guest requests, feedback, and complaints professionally and elevate issues when required.
• Assist with VIP guests, celebrations, special occasions, and large-group reservations.

Food & Beverage Knowledge

• Demonstrate strong knowledge of Pan-Asian, Japanese, and Neki cuisine.
• Understand key ingredients, sauces, condiments, cooking techniques, and traditional preparations.
• Have basic knowledge of Japanese and Pan-Asian dining etiquette and service standards.
• Be familiar with vegetarian, non-vegetarian, vegan, gluten-free, and other dietary requirements.
• Maintain strong knowledge of the restaurant's food and beverage menu.
• Assist guests with menu selection and suggest suitable food and beverage pairings.
• Drive upselling and suggestive selling of food, beverages, desserts, and special menu items.

Team Supervision

• Supervise and guide waiters, stewards, and junior service staff during the shift.
• Conduct pre-shift briefings and communicate daily operational instructions.
• Allocate tables and responsibilities to service staff.
• Monitor staff grooming, punctuality, discipline, and service performance.
• Train junior team members on restaurant SOPs, service standards, menu knowledge, and guest handling.
• Ensure effective coordination between the service team, kitchen, bar, and management.

Restaurant Operations

• Ensure the restaurant is fully prepared before the start of every shift.
• Check table setup, mise-en-place, crockery, cutlery, glassware, and service equipment.
• Monitor food quality, presentation, order accuracy, and service timing.
• Ensure proper POS and billing procedures are followed.
• Coordinate with the kitchen regarding special requests, allergies, modifications, and VIP requirements.
• Ensure proper handover between shifts.
• Report operational issues, equipment damage, breakages, and shortages to the Restaurant Manager.
• Assist the management team in maintaining smooth daily operations.

Hygiene & Standards

• Maintain high standards of personal grooming and hygiene.
• Ensure service areas, tables, equipment, and restaurant spaces remain clean and well maintained.
• Follow all food safety, hygiene, and restaurant SOPs.
• Ensure compliance with company policies and operational standards.

Required Qualifications & Experience

• Minimum 2-4 years of experience in F&B service.
• Previous experience as an F&B Captain / Senior Captain / Senior Waiter in a premium restaurant is preferred.
• Experience in Pan-Asian, Japanese, Neki cuisine, or similar specialty restaurants is strongly preferred.
• Strong knowledge of Pan-Asian and Japanese food and beverage concepts.
• Excellent communication and guest-handling skills.
• Strong knowledge of restaurant service standards and sequence of service.
• Experience in supervising and training service staff.
• Knowledge of POS systems and restaurant operations.
• Professional grooming and a positive attitude.
• Ability to work effectively in a fast-paced and high-volume restaurant environment.
• Willingness to work flexible shifts, weekends, evenings, and public holidays.

Key Skills

• Pan-Asian & Japanese Cuisine Knowledge
• Neki Cuisine Knowledge
• Guest Relationship Management
• Food & Beverage Knowledge
• Menu Knowledge
• Suggestive Selling & Upselling
• Team Leadership
• Communication Skills
• Problem Solving
• Attention to Detail
• POS & Billing Knowledge
• Service Excellence
• Professional Grooming

Key Performance Indicators (KPIs)

• Guest satisfaction and feedback
• Service quality and consistency
• Order accuracy
• Service speed and efficiency
• Food and beverage upselling
• Average guest spend
• Team productivity
• Compliance with SOPs
• Reduction in service errors
• Cleanliness and restaurant readiness
• Successful handling of guest complaints

Ideal Candidate Profile

The ideal candidate should be well-groomed, confident, energetic, and passionate about hospitality, with strong knowledge of Pan-Asian and Japanese cuisine and experience in premium restaurant service.

The candidate should be comfortable interacting with guests, explaining specialty dishes, recommending food and beverages, managing a service team, and maintaining high standards of hospitality throughout the guest experience.

Preference will be given to candidates who have worked in premium Pan-Asian, Japanese, Neki, or specialty Asian cuisine restaurants.