F&B Service Executive

Ibis Styles; Pune District; On-site; INR 320,000 - 520,000; Full time

Job summary

Ibis Styles Pune is seeking a Hotel Operations Manager within the Food & Beverage Service to lead and coordinate all team activities across the department. You will drive operational excellence and ensure high standards of quality and guest satisfaction.

You will partner with the HOD - Food & Beverage Service to drive sales through events and festivals, uphold hygiene and safety standards, manage outlet operations within budget, and mentor staff toward exceptional service.

Qualifications

• Degree or diploma in hotel management.
• Minimum 1 year of relevant experience in a similar capacity.
• Good communication and customer contact skills.
• Well-presented and professionally groomed at all times.

Responsibilities

• Lead and coordinate all team activities within the department.
• Maintain F&B quality by overseeing preparation and service.
• Champion guest satisfaction by promptly addressing complaints and inquiries.
• Escalate issues affecting hotel interests to management.
• Drive sales growth with innovative events and food festivals.
• Uphold quality control, hygiene and safety standards.
• Manage outlet operations within budget and ensure compliance.
• Foster excellence in service, safety, security, and policy adherence.
• Lead by example; promote uniform and hygiene standards.
• Deliver consistent, high-quality work across operations.
• Delight guests with trend-setting products and services.
• Take ownership of additional responsibilities as assigned.
• Build cross-department relationships to maximise cooperation and guest service.
• Inspire and develop staff to drive success and teamwork.
• Drive guest satisfaction and profitability via resource optimization.
• Provide training on procedures and safety protocols.
• Identify cost-effective resources and teach financial responsibility.

Education

Degree or diploma in hotel management

Job description

Job Description

Prime Function

• Lead and coordinate all team activities within the department, driving operational excellence and strategic planning across all assigned areas.
• Maintain exceptional food and beverage quality standards by overseeing preparation and service delivery according to established recipes and specifications.
• Champion guest satisfaction by promptly addressing complaints, requests, and inquiries with professionalism and care.
• Escalate any matters affecting Hotels interests to Management for timely resolution.

Operational Management

• Partner with the HOD - Food Beverage Service to drive sales growth through innovative events and food festivals tailored to your assigned outlet.
• Uphold rigorous quality control, hygiene, and health and safety standards across all operational areas.
• Manage outlet operations efficiently within approved budgetary parameters while maintaining full legal compliance.
• Foster a culture of excellence in service delivery, safety, security, and organizational policy adherence.
• Lead by example, promoting company uniform and hygiene standards throughout your team.
• Deliver consistent, high-quality work across all operational aspects, setting the benchmark for excellence.
• Delight guests through trend‑setting and innovative product and service offerings.
• Take ownership of additional responsibilities as assigned by Management.

People Management

• Build strong cross-departmental relationships across Hotel to maximize cooperation, productivity, team morale, and guest service outcomes.
• Inspire and develop staff capabilities to drive departmental success, foster teamwork, and create a positive work environment.
• Drive guest satisfaction and organizational profitability through strategic resource optimization and team engagement.
• Provide comprehensive training on established procedures and safety protocols, ensuring team competency and workplace safety.

Financial Management

• Identify and implement cost-effective resource solutions while educating your team on financial responsibility and operational efficiency.

Qualifications

• Degree or diploma in hotel management
• Minimum 1 year of relevant experience in a similar capacity
• Good communication and customer contact skills
• Well‑presented and professionally groomed at all times