F&B (Riser)

East India Hotels (EIH); Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

East India Hotels (EIH) is seeking a hospitality professional to lead guest services and oversee luxury dining operations within its outlets. The role requires delivering personalized fine-dining experiences and supervising daily restaurant, bar, lounge, and banqueting activities.

The candidate will train staff on menu knowledge, wine pairing, SOPs, and maintain high standards of hygiene and presentation while ensuring guest satisfaction across all touchpoints.

Qualifications

• Education: Degree in Hotel Management (HM) or Hospitality.
• Core Competencies: Impeccable grooming, stellar communication skills, attention to detail, and a calm demeanor under pressure.
• Attributes: High emotional intelligence, customer-first mindset, and flexibility to work in rotational luxury hotel shifts.

Responsibilities

• Guest Service Excellence: Deliver warm, intuitive, and personalized fine-dining service to exceed luxury guest expectations.
• Operations Management: Supervise daily operations of restaurants, bars, lounges, and banqueting events to ensure seamless service.
• Staff Coordination: Brief, train, and guide service associates on menu knowledge, wine pairing, and standard operating procedures (SOPs).
• Quality Control: Monitor food and beverage presentation, hygiene standards, and cleanliness across all outlets.
• Guest Relations: Interact with guests proactively, handle feedback or complaints gracefully, and ensure total customer satisfaction.

Skills

Grooming

Communication

Attention to detail

Education

Hotel Management degree

Job description

Key Responsibilities

• Guest Service Excellence: Deliver warm, intuitive, and personalizedfine-dining service to exceed luxury guest expectations.
• Operations Management: Supervise daily operations of restaurants, bars,lounges, and banqueting events to ensure seamless service.
• Staff Coordination: Brief, train, and guide service associates on menu knowledge, winepairing, and standard operating procedures (SOPs).
• Quality Control: Monitor food and beverage presentation, hygiene standards, andcleanliness across all outlets.
• Guest Relations: Interact with guests proactively, handle feedback or complaintsgracefully, and ensure total customer satisfaction.

Qualifications & Skills

• Education: Degree inHotel Management (HM) or Hospitality.
• Core Competencies: Impeccable grooming, stellar communication skills, attention to detail,and a calm demeanor under pressure.
• Attributes: Highemotional intelligence, customer-first mindset, and flexibility to work inrotational luxury hotel shifts.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.