F&B Executive

Rosetta Hospitality; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Rosetta Hospitality in Bengaluru is seeking an individual to oversee restaurant operations, ensure high levels of guest satisfaction, and professionally manage complaints. The role requires conducting shift briefings, preparing cash flow reports, supervising staff, and maintaining service standards. Strong communication skills and knowledge of food and beverage are essential. The ideal candidate is committed to organizational objectives and provides excellent service. Opportunities for training and performance appraisals are included in this customer-focused position.

Responsibilities

• Conduct shift briefings in absence of a Manager.
• Resolve all complaints during the shift and log them appropriately.
• Oversee front and back of house restaurant operations.
• Ensure excellent customer satisfaction and respond to complaints professionally.
• Prepare daily banking and cash flow reports.
• Supervise the maintenance of service equipment.

Job description

• Ensure has acknowledged handovers from previous shifts
• Demonstrate pride at work place with a high level of commitment towards achieving organizational objectives
• Treats all guests and colleagues in a polite and courteous manner at all times. Prompt, caring and helpful manner
• Anticipate guest’s needs wherever possible and react to these timely
• Promote a helpful and professional image to the internal and external customer
• Ascertain a high level of guest satisfaction (ensure zero complaints of department)
• Use guest names whenever appropriate
• Has a good knowledge of different types of both Food & Beverage Menu.

Specific Responsibilities

• In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
• Endeavor to resolve all complaints during shift and logs all complaints in a logbook for further follow-up
• Oversee all front and back of the house restaurant operations
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
• Prepare daily banking and cash flow reports
• Supervise the maintenance of service equipment
• Monitor standards of guest facilities and services
• Control stock and monitor security procedures
• Assist with menu and wine list creation
• Works with Restaurant, Talent & HR Manager to ensure the departmental performance of staff is productive. Duties include:
  • Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
  • Provide input for probation and formal performance appraisal discussions in line with company guidelines
  • Ensure new staff attend Corporate Orientation within the first month of hire
  • Assist with the implementation of departmental induction for new hires
  • Assist with the preparation of efficient departmental work schedules
  • Coach, counsel and discipline staff in breach of policies and departmental procedures, providing constructive feedback to enhance performance
• Works with superior in the preparation and management of the department’s budget and is aware of financial targets
• Recycles wherever possible and enforces cost-saving measures to staff
• Seek ways to cut wastage and decrease operational costs without compromising the quality
• Generates weekly, monthly, and annual reports
• Responsible for maintenance and cleanliness of the Bar and Beverage trolley
• Carry out any reasonable duties as instructed by the Restaurant Manager