GSA/Sr.Guest Service Associate

Rosetta Hospitality; Varca; On-site; INR 167,400 - 279,000; Full time

Job summary

Rosetta Hospitality in Varca, Goa, seeks a dedicated waiter to enhance guest experiences by providing exceptional service. You will be responsible for greeting guests, ensuring the restaurant is well-prepared for service, and accurately processing food and beverage orders. Candidates should possess excellent communication skills and a passion for hospitality. A strong focus on cleanliness and guest satisfaction is essential, along with participation in training sessions and team briefings.

Qualifications

• Excellent communication skills are essential.
• Ability to upsell food and beverages effectively.

Responsibilities

• Greet and assist guests in seating.
• Ensure restaurant setup is complete before opening.
• Take and process food and beverage orders accurately.
• Maintain cleanliness of the dining area and bar.
• Participate actively in training and departmental meetings.

Job description

• Greets and assist in seating the guests.
• Answer all telephone calls within 3 rings.
• Responds to calls with a smile using the standard phraseology.
• Offers reading material to single diners during lunch and dinner.
• Ensure to acknowledge a written handover from the previous shift.
• Follows immaculate grooming standards in line with the resort’s grooming policy.
• Escorts the guest to their table and in case the restaurant hostess is assisting other guests.
• Should be well versed of the departmental BRISOP (Brand Rosetta Integrated Standard Operating Protocols).

Specific Responsibilities

• Prepares for service by ensuring:
  • Restaurant/Bar is set‑up 15 minutes before the time of opening.
  • Operational equipment is clean and stacked properly.
  • Glassware, flatware is polished, chinaware is clean.
  • Side stations are well prepared for service.
  • The buffet is well presented and ready with service cutleries before time.
  • Tables are set as per the reservations and special occasions if any.
  • Music & Lighting is on, Outlet is ready for service and guest comfort.
• Carries out effective service by ensuring:
  • Guests are greeted and seated, daily specials are explained and upsold.
  • Food orders are processed accurately.
  • Food orders are taken following the principle of suggestive/up‑selling.
  • Payment methods are handled accurately.
  • Bar and other working areas are cleaned and re‑set quickly.
  • Guests are conversed with relates to the food and beverage orders.
• Carries out effective beverage service by ensuring:
  • Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations.
  • Converse with guests about wine, advising the types and styles of wine, taking wine orders and serving wine.
  • Coffee and tea are served hot and following BRISOP.
• Maintain detailed knowledge of the food and beverage menus, including daily specials.
• Possesses good product knowledge including types of rooms, resorts facilities, restaurant operational hours, special functions and events held at the resort.
• Assist in offering buffet orientation to the guests visiting the restaurant for the first time.
• Assist in serving food and beverage items, clearing dirty dishes, replenishing silverware, refilling glasses, completing financial transactions, etc.
• Attends and participates in daily briefings and other departmental meetings as per schedule.
• Attends and participates in training sessions as per the departmental training scheduled.
• Communicates operational difficulties, positive, constructive guest feedback and other relevant information with the Manager.
• Assist Kitchen Stewarding and Finance in carrying out the scheduled inventories of operating equipment for the Outlet.
• Print closing report and drop the cash with the front office/accounts department.
• Tally the Credit Card settlements for the day with the batch closing report from the EDC machine.
• Close the shift on the POS terminal (cash closing).
• Should be aware of the financial budget and goals of the department.
• Responsible for maintenance and cleanliness of the Bar and Beverage trolley.
• Responsible for achieving a score of 90% in Guest Satisfaction Index audit for the restaurant/bar/banquet operations and follows the plan of action on the shortcomings shared by the management.
• Carry out any reasonable duties as instructed by the Restaurant/Bar/Banquet Manager.