Export Sales Support Professional

Hitachi Energy; Mysuru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Hitachi Energy in Mysuru, Karnataka, India, is seeking a Graduate with at least 2 years in transformer sales/marketing to drive customer relationships and support contract pricing.

You will handle sales documentation, coordinate with production and logistics, and ensure accurate invoicing and timely deliveries while maintaining strong communication with customers and internal teams.

Qualifications

• Graduate status is required.
• Minimum 2 years of work experience in transformer sales/marketing.
• Experience in contract review, quotation preparation including costing and pricing.
• Hands-on experience with sales documentation for excellent customer experience.
• Proficient in SAP and MS Office.

Responsibilities

• Timely acknowledgment of enquiries and routing to the respective department.
• Understand customer drawings, product knowledge and related specifications.
• Prepare rate contracts/offers and submit to customers.
• Follow up on offers to convert them into orders.
• Coordinate with production and logistics for delivery dates and plans.
• Ensure timely invoicing and packing lists; support delivery and customer communication.
• Collaborate with internal teams to improve the Sales process and compliance.

Skills

Sales experience

SAP

MS Office

Negotiation

Customer service

Education

Graduate

Tools

SAP

MS Office

CRM software

Job description

The opportunity

General Sales & Marketing work focuses on a combination of general sales and marketing work including: Face-to-face and/or remote sales to new or existing customers Assessing customer needs and suggesting appropriate products, services and/or solutions Planning, developing, and delivering the marketing strategy for products/services and associated brand(s) Evaluating, measuring, and managing the product/brand P&L (e.g., budgeting, expenditures, profitability, return-on-investment, etc.) Incumbents in this specialization may also provide customer service and support in the form of information on product/price and resolution to issues related to billing, shipping, delivery, complaints, etc. Incumbents matching to this specialization are compensated based on achievement of sales targets.

How youll make an impact

• Timely acknowledgment of enquiry and sharing them with the respective department.
• Capability to understand customer drawings, product knowledge and related specifications.
• Knowledge of contract review procedure and get clarification from customers for the enquiry received before offer submission.
• Preparation of rate contract/offers and submitting them to customers.
• Following up on submitted offer to convert them into orders.
• Acknowledging the purchase orders received by submitting the order acceptance and coordinating for the delivery dates with order handlers.
• Preparation of the monthly delivery schedule plan as per the customer requirements.
• Ensuring the consistent loading of products manufactured at the factory.
• Getting Input from customers on their requirements and prioritizing those materials in production to increase customer satisfaction.
• Collaborate with Backend & Head of Production to improve delivery and timely response to customers.
• Communication to the customers on planned deliveries during the month and update if any revision in the dates.
• Coordinating with order handler for packing list and arranging forwarders for the planned material during the month wherever required.
• Sending invoice and packing list for attestation by Chamber of Commerce.
• Coordinating with the logistics team by providing the dispatch information and arranging the BL for the timely submission.
• Submitting the relevant documents to bank through FEMA for timely material customs clearance.
• Sending overdue payment information to ensure payment on time and reduce DSO.
• Support improvement of Sales Process.
• Ensure compliance with internal and external regulations, procedures, and guidelines.
• Live the companys core values of Safety and Integrity, taking responsibility for actions while caring for colleagues and the business.

Your background:

• Should be a Graduate.
• Proven work experience in the transformer environment, marketing and sales with minimum 2 years relevant work experience. With background in contract review, quotation preparation including costing and pricing experience.
• Hands-on experience in sales documentation for delivering excellent customer experience. Knowledge on SAP and MS Office
• Understand sales performance metrics.
• Excellent communication & interpersonal skills both verbal and written, negotiation skill, influencing skills.
• Proficiency in both spoken & written English language is required