Export Customer Service Executive

Liladhar Pasoo; Gandhidham; On-site; INR 300,000 - 500,000; Full time

Job summary

Liladhar Pasoo in Gujarat, India is seeking an export customer service specialist responsible for handling documentation and coordination with shipping lines, CHA, port and customers. You will prepare and submit Shipping Instructions (SI), VGM, Form 13, BL drafts, and related documentation, and track shipment status and cut-offs.

The role requires timely resolution of customer queries and ensures accuracy of export processes, working closely with stakeholders to meet deadlines and regulatory

Responsibilities

• Handle export customer service and documentation, including preparation and submission of Shipping Instructions (SI), VGM, Form 13, BL draft/final BL, ODEX/EDI-related documentation, and coordination with shipping lines, CHA/port/CFS, and customers.
• Track shipment status, coordinate vessel cut-offs and documentation timelines, resolve customer queries, and ensure accurate and timely completion of export documentation and processes.

Job description

Responsible for handling export customer service and documentation, including preparation and submission of Shipping Instructions (SI), VGM, Form 13, BL draft/final BL, ODEX/EDI-related documentation, coordination with shipping lines, CHA/port/CFS, and customers. The role involves tracking shipment status, coordinating vessel cut-offs and documentation timelines, resolving customer queries, and ensuring accurate and timely completion of export documentation and processes.