Export Coordinator

MERINO INDUSTRIES LIMITED; Delhi; On-site; INR 300,000 - 450,000; Full time

Job summary

MERINO INDUSTRIES LIMITED in Delhi is seeking a proactive liaison between international customers and our sales and factory teams to ensure seamless order execution from generation to delivery.

The role focuses on coordinating enquiries, sampling, pricing, order placement, shipment and delivery, providing timely updates, and generating weekly turnaround reports. Experience with CRM and cross-functional coordination is preferred.

Responsibilities

• Interface between international customer/buyer and sales manager and factory.
• Coordinate for all activities from order generation to delivery, once the sale is concluded Punch in details in the system.
• Track enquiry details, sampling, prices, order placement, shipment & delivery.
• Take feedback from plant and keep international customer/buyer informed of the order status and other details
• Generate & present weekly reports on turnaround time.
• Keep a track of budget & actual buyer wise.
• Follow up on new requirement/enquiry.
• Take care of complete sampling requirement.
• Timely execution of marketing requirement of international customer, coordinating with marketing for designs & plant for execution
• Follow up on complaints, if any and ensure timely closure.
• Co-ordinate with finance for credit notes and claim analysis.
• Ensure that information on movement of SKUs of the buyer are monitored and shared on time.
• Ensure all orders are executed on time.
• Ensure all new development are entered & maintained in system.
• Experience in working on CRM or similar platform and update on Daily Basis to maintain progress of each job
• Post Shipment activities to be Monitored and close follow up till delivery of products.
• Payment follow ups with Customer and check on any outstanding payment with accounts.
• Knowledge about third party inspections and documentations required to ensure timely dispatch of orders.
• Should have a sound technical background to understand the nitty-gritty of laminates and other allied products
• Regular follow ups with all departments/Stakeholders involved, for smooth operations.

Job description

Role & responsibilities

• Interface between international customer/buyer and sales manager and factory.
• Coordinate for all activities from order generation to delivery, once the sale is concluded Punch in details in the

system.

• Track enquiry details, sampling, prices, order placement, shipment & delivery.
• Take feedback from plant and keep international customer/buyer informed of the order status and other details
• Generate & present weekly reports on turnaround time.
• Keep a track of budget & actual buyer wise.
• Follow up on new requirement/enquiry.
• Take care of complete sampling requirement.
• Timely execution of marketing requirement of international customer, coordinating with marketing for designs &

plant for execution

• Follow up on complaints, if any and ensure timely closure.
• Co-ordinate with finance for credit notes and claim analysis.
• Ensure that information on movement of SKUs of the buyer are monitored and shared on time.
• Ensure all orders are executed on time.
• Ensure all new development are entered & maintained in system.
• Experience in working on CRM or similar platform and update on Daily Basis to maintain progress of each job

on system

• Post Shipment activities to be Monitored and close follow up till delivery of products.
• Payment follow ups with Customer and check on any outstanding payment with accounts.
• Knowledge about third party inspections and documentations required to ensure timely dispatch of orders.
• Should have a sound technical background to understand the nitty-gritty of laminates and other allied products

Regular follow ups with all departments/Stakeholders involved, for smooth operations.