Experience Centre Executive

Tata Power; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Power Experience Centre in Mumbai is seeking a client‑facing professional to welcome visitors, conduct engaging tours, and tailor presentations about Tata Power’s business, innovations, sustainability, and customer solutions.

You will coordinate visit schedules with internal teams, interact confidently with senior leadership and external partners, uphold premium standards of grooming and etiquette, and gather feedback to drive continuous improvements.

Qualifications

• Graduate in any discipline.
• 2-4 years of relevant experience in customer-facing roles within Real Estate Experience Centres, Hospitality, Art Galleries/Museums/Experience Centres, Luxury Retail, Corporate Visitor Centres.
• Excellent verbal and written communication skills.
• Strong presentation, storytelling, and interpersonal skills.
• Professional appearance with high standards of grooming and etiquette.
• Ability to engage confidently with CXOs and senior leadership.
• Strong stakeholder management and relationship-building capabilities.
• Proactive, well-organized, and service-oriented mindset.

Responsibilities

• Serve as the primary point of contact for all visitors to the Experience Centre.
• Conduct engaging walkthroughs and tailor presentations to different visitor groups.
• Deliver presentations on Tata Power's business, innovation, sustainability initiatives, and customer solutions.
• Ensure a seamless and premium visitor experience from arrival to departure.
• Interact confidently with senior internal and external stakeholders, including leadership teams, customers, government officials, and business partners.
• Coordinate visit schedules and collaborate with internal teams to ensure smooth execution of Experience Centre engagements.
• Maintain the overall readiness and presentation standards of the Experience Centre.
• Gather visitor feedback and recommend improvements to enhance the overall experience.

Skills

Excellent verbal and written English

Presentation skills

Storytelling

Interpersonal skills

Stakeholder management

Executive presence

Professional appearance

Organizational skills

Education

Graduate in any discipline

Job description

Role & responsibilities

• Serve as the primary point of contact for all visitors to the Experience Centre.
• Conduct engaging and informative walkthroughs of the Experience Centre, tailoring presentations to different visitor groups.
• Deliver compelling presentations on Tata Power's business, innovation, sustainability initiatives, and customer solutions.
• Ensure a seamless and premium visitor experience from arrival to departure.
• Interact confidently with senior internal and external stakeholders, including leadership teams, customers, government officials, and business partners.
• Coordinate visit schedules and collaborate with internal teams to ensure smooth execution of Experience Centre engagements.
• Maintain the overall readiness and presentation standards of the Experience Centre.
• Gather visitor feedback and recommend improvements to enhance the overall experience.

Preferred candidate profile

• Graduate in any discipline.
• 2 - 4 years of relevant experience in customer-facing roles within:
• Real Estate Experience Centres
• Hospitality
• Art Galleries/Museums/Experience Centres
• Luxury Retail
• Corporate Visitor Centres
• Excellent verbal and written communication skills.
• Strong presentation, storytelling, and interpersonal skills.
• Professional appearance with high standards of grooming and etiquette.
• Ability to engage confidently with CXOs and senior leadership.
• Strong stakeholder management and relationship-building capabilities.
• Proactive, well-organized, and service-oriented mindset.

Preferred Competencies

• Executive presence and confidence.
• Exceptional customer service orientation.
• Strong conversational and influencing skills.
• Ability to adapt communication style based on the audience.
• High level of professionalism and discretion.