Experience Center Manager

Conquer Technologies LLP.

Hyderabad

On-site

INR 700,000 - 1,000,000

Full time

14 days+

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Job summary

A leading technology solutions provider in Hyderabad seeks an experienced professional focused on strategic relationship management and client acquisition. The role involves engaging with C-suite visitors, orchestrating seamless visitor experiences, and implementing effective post-visit engagement strategies. The ideal candidate has over 3 years of experience in client-facing roles, exceptional interpersonal skills, and a customer-centric focus. Join us to enhance client relations and simplify success through technology.

Qualifications

3+ years of experience in a client-facing B2B role, particularly in Account Management or Relationship Management.
Exceptional ability to build trust and maintain executive-level relationships with empathy.
Proven history of achieving ambitious targets with a positive attitude.

Responsibilities

Serve as the primary host for C-suite visitors and key B2B partners.
Oversee pre-visit logistics for a personalized visitor experience.
Implement a post-visit engagement strategy for client relationships.

Skills

Interpersonal Skills

Strategic Communication

Customer-Centric Focus

Leadership Acumen

Job description

Strategic Relationship Management & Client Acquisition:

Serve as the primary host and ambassador for C‑suite visitors and key B2B partners within the Experience Centre.
Develop and execute strategies for engaging prospective and existing clients, with an emphasis on establishing immediate rapport and trust.
Utilise perseverance and a proactive mindset to navigate complex sales cycles, driving client acquisition and securing long‑term business partnerships.
Measure success not only on centre foot traffic, but on the quality of relationships built and the quantifiable impact on the regional sales pipeline.

Visitor Experience & Event Orchestration:

Oversee all pre‑visit logistics, ensuring highly personalized, white‑glove service tailored to each visitor’s specific industry and business challenges.
Curate a seamless and engaging on‑site experience where visitors feel welcomed, understood, and inspired by the potential of Apple solutions.
Collaborate with internal sales and technical teams to ensure presentations are insightful, relevant, and directly address client needs, managing all aspects of the visit flow.

Post‑Visit Engagement & Follow‑Up:

Implement a robust post‑visit engagement strategy, ensuring timely and effective follow‑up that solidifies the relationship and moves the client relationship forward.
Maintain continuous dialogue with key accounts, identifying opportunities for upsell, cross‑sell, and deeper integration of Apple services.

Qualifications & Experience

Required Skills (Emphasis on Soft Skills & Business Acumen):
3+ years of experience in a high‑touch, client‑facing B2B role such as Account Management, Business Development, or Relationship Management.
Exceptional Interpersonal Skills: A demonstrated ability to establish rapport instantly, build trust, and maintain executive‑level relationships with empathy and emotional intelligence.
Perseverance and Resilience: A proven history of achieving ambitious targets through sustained effort, overcoming obstacles, and maintaining a positive, results‑oriented attitude.
Customer‑Centric Focus: A deep passion for delivering an outstanding customer journey and an unwavering commitment to quality service.
Strategic Communication: Excellent presentation, negotiation, and influencing skills are essential.
Leadership Acumen: Experience managing projects or teams in a cross‑functional environment.

Preferred Qualifications: