Executive - Consumer Experience

Asus; Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

Asus in Mumbai, Andheri West, seeks a proactive Consumer Experience Specialist to drive customer journey improvements and orchestrate cross-functional programs. You will coordinate with Sales, Marketing, Service, Digital, and IT to ensure seamless execution and vendor collaboration, improving engagement and satisfaction.

The role emphasizes data-driven insights, project management, and a customer-centric mindset to boost business outcomes.

Qualifications

• Bachelor's or Master's degree in Business or Marketing.
• Experience in Customer Experience, Operations, Project Coordination, CRM, or related functions.
• Strong project management and stakeholder management skills.
• Excellent communication, presentation, and analytical abilities.
• Proficiency in Microsoft Excel and PowerPoint.
• Experience working with CRM, lead management, or customer engagement platforms.

Responsibilities

• Manage and execute ongoing Consumer Experience projects and initiatives.
• Develop a strong understanding of the end-to-end customer journey and identify improvement opportunities.
• Coordinate with Sales, Marketing, Service, Digital, and IT teams to ensure seamless execution of customer‑focused programs.
• Manage relationships with external vendors and partners, ensuring timely delivery and quality standards.
• Monitor operational performance, customer feedback, and key experience metrics.
• Analyze data, prepare reports, and generate actionable insights to improve customer engagement and conversion.
• Drive process improvements and support automation initiatives to enhance operational efficiency.
• Track project milestones, risks, and deliverables while ensuring adherence to timelines.

Skills

Customer Experience

Operations

Project Coordination

CRM

Stakeholder Management

Communication

Excel

PowerPoint

Lead Management

Education

Bachelor's or Masters degree in Business, or Marketing

Job description

Executive Consumer Experience

Location: Andheri West, Mumbai

Department: Consumer & Gaming PC Marketing

Experience: 0-3 years | Full-time | On-site

Role Overview

We are seeking a proactive and customer-focused Consumer Experience Specialist to manage customer experience initiatives and operational projects across the customer journey. The role involves coordinating with cross‑functional teams, managing external vendors, tracking project execution, and driving continuous improvements to enhance customer satisfaction and business outcomes.

Key Responsibilities

• Manage and execute ongoing Consumer Experience projects and initiatives.
• Develop a strong understanding of the end-to-end customer journey and identify improvement opportunities.
• Coordinate with Sales, Marketing, Service, Digital, and IT teams to ensure seamless execution of customer‑focused programs.
• Manage relationships with external vendors and partners, ensuring timely delivery and quality standards.
• Monitor operational performance, customer feedback, and key experience metrics.
• Analyze data, prepare reports, and generate actionable insights to improve customer engagement and conversion.
• Drive process improvements and support automation initiatives to enhance operational efficiency.
• Track project milestones, risks, and deliverables while ensuring adherence to timelines.

Qualifications & Skills

• Bachelor's or Masters degree in Business, or Marketing
• Experience in Customer Experience, Operations, Project Coordination, CRM, or related functions (added advantage).
• Strong project management and stakeholder management skills.
• Excellent communication, presentation, and analytical abilities.
• Proficiency in Microsoft Excel and PowerPoint.
• Experience working with CRM, lead management, or customer engagement platforms is preferred (added advantage).

Preferred Attributes

• Customer‑centric mindset with strong problem‑solving skills.