Associate Director - Sales Operations & Client Delivery

Adecco India; Bengaluru; On-site; INR 750,000 - 950,000; Full time

Job summary

Adecco India is seeking an Associate Director to lead Sales Operations and Client Delivery in a large, global delivery environment. The role combines B2B sales leadership with client delivery excellence, overseeing 200-400+ FTEs across multiple client accounts.

The ideal candidate will drive revenue operations, customer experience, and profitability while managing senior stakeholder relationships and transformation initiatives.

Qualifications

• 15–20 years of professional experience.
• Minimum 5+ years in senior leadership roles managing Sales Operations, Client Delivery, or Business Operations.
• Strong experience in: B2B sales, Sales Operations, Client Delivery, Operations Management, Revenue Operations, Customer Experience Management.
• Proven experience managing 200-400+ FTEs across multiple client accounts.
• Extensive exposure to Contact Centers, BPO, Business Services, or Technology-enabled Operations.
• Demonstrated success in driving operational excellence, business growth, and profitability.

Responsibilities

• Lead large-scale sales operations and client delivery initiatives for global B2B tech and digital marketing services.
• Drive operational performance, customer success, and business growth.
• Oversee multi-account management, stakeholder relations, and P&L ownership.

Skills

Leadership

Strategic planning

Executive stakeholder management

People leadership

B2B sales

Revenue operations

Customer experience management

Operations management

Job description

Associate Director Sales Operations & Client Delivery

Location: Bangalore, India
Work Model: Work from Office (WFO)
Level: Associate Director
Department: Client Delivery / Sales Operations
Team Size: 200-400+ FTEs

About the Role

We are looking for a dynamic and business-driven Associate Director Sales Operations & Client Delivery to lead large-scale sales and client delivery operations supporting a global B2B technology and digital marketing business. This leadership role requires an experienced professional who can seamlessly combine Sales Operations, B2B Sales Management, Client Delivery Excellence, and People Leadership while driving operational performance, customer success, and business growth.

The ideal candidate will have a strong background in managing large teams, multiple client accounts, commercial performance, revenue operations, and client engagement within BPO, Contact Center, Digital Services, or Technology-enabled business environments.

This role demands a leader who can think strategically, execute operationally, and drive business outcomes through high-performing teams and client-focused delivery excellence.

Required Qualifications & Experience

Experience

• 15-20 years of overall professional experience.
• Minimum 5+ years in senior leadership roles managing Sales Operations, Client Delivery, or Business Operations.
• Strong experience in:
• B2B Sales
• Sales Operations
• Client Delivery
• Operations Management
• Revenue Operations
• Customer Experience Management
• Proven experience managing 200-400+ FTEs across multiple layers and multiple client accounts.
• Extensive exposure to Contact Centers, BPO, Business Services, or Technology-enabled Operations environments.
• Demonstrated success in driving operational excellence, business growth, and profitability.
• Experience leading transformation and process improvement initiatives.

Leadership Experience

• Multi-account management experience.
• Executive stakeholder management.
• P&L ownership and financial management.
• Large team leadership and talent development.
• Strategic planning and account growth management.