Chief Operating Officer - Digital Growth Agency

Cogency Infratech; Mumbai; On-site; INR 5,000,000 - 8,000,000; Full time

Job summary

Infidigit is seeking a Chief Operating Officer to own end-to-end operations in India, acting as the CEO's proxy for delivery excellence, efficiency, and strategic execution. The COO will oversee Delivery, Operations, Marketing, and Finance in India and align SEO, Content, Performance, and AI-driven growth with client outcomes.

Ideal candidate has 12–18 years in consulting or digital agencies, an MBA, and a proven track record of running operations at scale with strong stakeholder management and

Qualifications

• 12–18 years in consulting, digital agency, or high-growth environments.
• Proven track record of owning operations and delivery at scale across large cross-functional teams.
• Exposure to AI-led use cases in marketing or business operations is a strong plus.

Responsibilities

• Translate business priorities into clear execution plans and OKRs across all functions.
• Co-own the company’s business performance and P&L with the CEO.

Skills

Operations leadership

Delivery at scale

Stakeholder management

AI-driven growth

Education

MBA or equivalent

Job description

• Role Overview We are looking for a Chief Operating Officer to own end-to-end operations in India, acting as the CEO's primary proxy for delivery excellence, organizational efficiency, and strategic execution.
• This role is central to ensuring seamless execution of business priorities, driving measurable client outcomes, and scaling Infidigit's operational infrastructure as we expand globally.
• The COO will have direct oversight of Delivery, Operations, Marketing, and Finance functions in India, acting as the primary leadership anchor for the organization while the CEO focuses on global expansion.
• The COO will ensure that our integrated capabilities across organic, performance, and AI-led growth are delivered with consistency, quality, and measurable business impact across all client engagements.

Key Responsibilities

• Translate Business priorities into clear execution plans and OKRs across all functions
• Co-own the companys business performance and P&L with the CEO.
• Lead the operational execution of the Annual Operating Plan (AOP).
• Own end-to-end delivery excellence across client engagements, working closely with delivery leaders
• Ensure strong alignment across SEO, Content, Performance, and AI-driven growth initiatives
• Ensure alignment between sales commitments and delivery capabilities
• Drive operational excellence, productivity improvement, and margin governance across a 130-plus member team
• Act as executive sponsor for key clients driving strategy reviews, QBRs, managing escalations, owning CSAT and client retention
• Lead cross-functional initiatives across delivery, capability building, and operations
• Establish operating cadences and track key business metrics including revenue, margins, delivery efficiency, and client outcomes
• Drive accountability across teams for timelines and outcomes
• Identify risks, gaps, and opportunities and ensure corrective actions
• Prepare leadership reviews, dashboards, and decision-making frameworks for CEO visibility
• Represent Infidigit in select CMO roundtables, industry forums, and thought leadership initiatives

Ideal Profile

• 12-18 years in consulting, digital agency, or high-growth environments
• MBA or equivalent from a reputed institution preferred
• Proven track record of owning operations and delivery at scale across large cross-functional teams
• Strong understanding of digital growth SEO, performance marketing, content, or related areas
• Exposure to AI-led use cases in marketing or business operations is a strong plus
• Excellent stakeholder management, financial governance, and problem-solving skills
• High ownership mindset, structured thinking, and ability to operate with speed and clarity in fast-paced environments