Executive - Travel Operations

Zepcruit; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Zepcruit in Delhi seeks a Travel Operations Specialist responsible for airport transfers, flight bookings, hotel reservations, visa support and ground transport coordination. You will ensure timely bookings and seamless service for corporate clients.

You will allocate bookings to vendors, resolve escalations within SLAs, monitor daily activity, and prepare MIS reports and dashboards in Excel, collaborating with operations, finance, sales and customer service teams to improve efficiency.

Responsibilities

• Manage end-to-end travel operations, focusing on airport transfers, flight bookings, hotel reservations, visa assistance, and ground transportation.
• Coordinate with corporate clients to understand travel requirements and ensure timely execution of bookings.
• Allocate bookings to vendors and chauffeurs based on availability, location, vehicle requirements, and operational priorities.
• Coordinate with vendors, chauffeurs, airlines, hotels, and travel partners to ensure seamless service delivery.
• Handle client escalations, missed rides, delays, complaints, and service failures, ensuring timely resolution within defined SLAs.
• Monitor daily bookings, track ride statuses, follow up on unassigned bookings, and ensure successful service completion.
• Create and maintain Excel trackers for booking allocation, operational data, vendor performance, reconciliation, and productivity analysis.
• Prepare MIS reports, booking summaries, operational dashboards, and performance reports using MS Excel.
• Support vendor onboarding, rate negotiations, documentation, and compliance with agreed service standards.
• Maintain accurate records of bookings, escalations, vendor communications, and service resolutions.
• Collaborate with operations, finance, sales, and customer service teams to resolve operational issues and improve efficiency.
• Identify process gaps, monitor travel industry trends, and implement process improvements to enhance service quality and customer satisfaction.

Job description

• Manage end-to-end travel operations, focusing on airport transfers, flight bookings, hotel reservations, visa assistance, and ground transportation.
• Coordinate with corporate clients to understand travel requirements and ensure timely execution of bookings.
• Allocate bookings to vendors and chauffeurs based on availability, location, vehicle requirements, and operational priorities.
• Coordinate with vendors, chauffeurs, airlines, hotels, and travel partners to ensure seamless service delivery.
• Handle client escalations, missed rides, delays, complaints, and service failures, ensuring timely resolution within defined SLAs.
• Monitor daily bookings, track ride statuses, follow up on unassigned bookings, and ensure successful service completion.
• Create and maintain Excel trackers for booking allocation, operational data, vendor performance, reconciliation, and productivity analysis.
• Prepare MIS reports, booking summaries, operational dashboards, and performance reports using MS Excel.
• Support vendor onboarding, rate negotiations, documentation, and compliance with agreed service standards.
• Maintain accurate records of bookings, escalations, vendor communications, and service resolutions.
• Collaborate with operations, finance, sales, and customer service teams to resolve operational issues and improve efficiency.
• Identify process gaps, monitor travel industry trends, and implement process improvements to enhance service quality and customer satisfaction.