Executive / Sr Executive - Catering Operations - Bangalore

SNV Aviation; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

SNV Aviation in Bengaluru is seeking an Executive / Senior Executive for Catering Operations. You will oversee end-to-end in-flight catering activities, ensure service quality, and coordinate with planning, production, and other departments.

The role requires a hospitality degree or 3+ years in catering, familiarity with aircraft galley configurations and food safety standards, plus strong logistics and stakeholder communication skills.

Qualifications

• Bachelor's degree in hospitality management, or minimum 3 years’ experience in catering operations.
• Experience in catering operations for aviation or similar sectors.

Responsibilities

• Jointly accountable for defining a vision of F&B Ancillary Products and driving margin growth across portfolios.
• Determine customers' needs and requirements as per aircraft operating.
• Liaise with Akasa stakeholders light In Flight, OCC, Dispatch, APS, IT and other departments; work cross-functionally to share best practices.
• Ensure all complaints/Flight Report issues are addressed and communicated back; act as contact for customer complaints and escalate as needed.
• Coordinate audits to ensure compliance and communicate changes to departments.
• Manage communications for catering depts. and support supply chains to ensure optimal customer service.
• Communicate with Planning and Production regarding usage of short life and slow-moving items to minimize wastage.

Skills

Operational management

Inventory and supply management

Problem Solving

Decision Making

Education

Bachelor’s degree in hospitality management

Job description

Executive / Sr Executive - Catering Oper...

SNV/E-SE-CO-B/1909669

• InFlight Services
• Bengaluru

End Date 10 Nov 2026

Required Experience 0 - 5 years

Basic Section

Designation Catering Executive

Skills

Operational management Inventory and supply management Problem Solving Decision Making

Job Description

• Jointly accountable for the successful delivery of defining a vision of F&B Ancillary Products, across all portfolios and channels, leading to sustained margin growth in line with or exceeding budget. Aligning stakeholders around the vision for the product.
• Determines customers' needs and requirements as per aircraft operating.
• Liaises with Akasa stakeholders light In Flight, OCC, Dispatch, APS, IT, and other relevant departments as and when required. Work cross functionality with peers/colleagues to support training/best practices and shared opportunities.
• Ensure that all complaints/Flight Report issues are taken up, addressed, and communicated back to the concerned department as and when required. Act as point of contact for customer complaints and elevate issues as appropriate. Should be able to challenge the status quo to improve customer satisfaction for the airline.
• Coordinate audits to ensure compliance & communicate changes to concerned depts.
• Manage all communications for all catering depts. and provide support to all supply chains to ensure optimal level of customer services.
• Communicating with Planning and Production Departments in respect to usage of short life and slow-moving items to minimize wastage
• Bachelor’s degree in hospitality management, or a minimum of 3 years’ experience in catering operations
• Familiarity with various aircraft types and galley configurations
• Strong understanding of food preparation and food safety standards
• Proven ability to manage catering logistics efficiently
• Working knowledge of relevant systems and operational tools