Executive / Sr. Executive - Catering Operations

Akasa Air; Bengaluru; Vor Ort; INR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Akasa Air in Bangalore seeks an experienced professional to define and drive the vision for inflight ancillary products across portfolios and channels. You will work with In-Flight, OCC, Dispatch, IT, and other departments to align stakeholders and deliver sustained margin growth.

You will assess customer needs for aircraft operations, manage catering logistics, and act as the central point for handling complaints while driving improvements in satisfaction and compliance.

Qualifikationen

• Bachelor's degree in hospitality management or 3+ years catering operations experience.
• Strong understanding of food preparation and food safety standards.
• Familiarity with aircraft types and galley configurations.
• Proven ability to manage catering logistics efficiently.
• Working knowledge of relevant systems and operational tools.

Aufgaben

• Define vision for FB Ancillary Products across all portfolios and channels.
• Identify customer needs and requirements per aircraft operation.
• Liaise with Akasa stakeholders across In Flight, OCC, Dispatch, APS, IT and other depts; work cross-functionally for training and best practices.
• Act as point of contact for customer complaints and elevate issues as needed to improve satisfaction.
• Coordinate audits to ensure compliance and communicate changes to concerned departments.
• Manage communications for all catering departments and support supply chains for optimal service levels.
• Communicate with Planning and Production on short-life and slow-moving items to minimize wastage.

Kenntnisse

Stakeholder management

Cross-functional collaboration

Customer service

Food safety knowledge

Ausbildung

Bachelor's degree in hospitality management

Jobbeschreibung

• Jointly accountable for the successful delivery of defining a vision of FB Ancillary Products, across all portfolios and channels, leading to sustained margin growth in line with or exceeding budget. Aligning stakeholders around the vision for the product.
• Determines customers needs and requirements as per aircraft operating.
• Liaises with Akasa stakeholders light In Flight, OCC, Dispatch, APS, IT, and other relevant departments as and when required. Work cross functionality with peers/colleagues to support training/best practices and shared opportunities.
• Ensure that all complaints/Flight Report issues are taken up, addressed, and communicated back to the concerned department as and when required. Act as point of contact for customer complaints and elevate issues as appropriate. Should be able to challenge the status quo to improve customer satisfaction for the airline.
• Coordinate audits to ensure compliance communicate changes to concerned depts.
• Manage all communications for all catering depts. and provide support to all supply chains to ensure optimal level of customer services.
• Communicating with Planning and Production Departments in respect to usage of short life and slow-moving items to minimize wastage

Eligibility:

• Bachelor s degree in hospitality management, or a minimum of 3 years experience in catering operations
• Familiarity with various aircraft types and galley configurations
• Strong understanding of food preparation and food safety standards
• Proven ability to manage catering logistics efficiently
• Working knowledge of relevant systems and operational tools

Location:

Bangalore