Executive - Catering Operations - Mumbai

SNV Aviation; Mumbai; On-site; INR 400,000 - 800,000; Full time

Job summary

SNV Aviation in Mumbai seeks an Executive - Catering Operations to lead and coordinate F&B services on board, ensuring safety standards and on-time delivery. You will align with planning, production, and supply chains to optimize menus, minimize waste, and manage logistics across aircraft types.

We value a Bachelor’s degree in hospitality or 0-5 years experience with strong communication and problem-solving skills.

Qualifications

• Defines a vision for F&B ancillary products across portfolios.
• Determines customers' needs and requirements per aircraft operating.
• Liaises with various stakeholders (In Flight, OCC, Dispatch, APS, IT) to support programs.

Responsibilities

• Define the vision for F&B ancillary products and drive margin growth.
• Identify customer needs per aircraft operations.
• Coordinate cross-functional teams across planning, production and IT for best practices.
• Address and resolve flight-related complaints with timely updates to stakeholders.
• Coordinate audits and ensure compliance in catering operations.

Skills

Operations Management

Inventory and supply management

Problem Solving

Decision Making

Education

Bachelor’s degree in hospitality management

Job description

Executive - Catering Operations - Mumbai...

SNV/E-CO-M/1909664

• InFlight Services
• Mumbai

End Date 10 Nov 2026

Required Experience 0 - 5 years

Basic Section

Designation Catering Executive

Skills

Operations Management Inventory and supply management Problem Solving Decision Making

Job Description

Job Description:

• Jointly accountable for the successful delivery of defining a vision of F&B Ancillary Products, across all portfolios and channels, leading to sustained margin growth in line with or exceeding budget. Aligning stakeholders around the vision for the product.
• Determines customers' needs and requirements as per aircraft operating.
• Liaises with Akasa stakeholders light In Flight, OCC, Dispatch, APS, IT, and other relevant departments as and when required. Work cross functionality with peers/colleagues to support training/best practices and shared opportunities.
• Ensure that all complaints/Flight Report issues are taken up, addressed, and communicated back to the concerned department as and when required. Act as point of contact for customer complaints and elevate issues as appropriate. Should be able to challenge the status quo to improve customer satisfaction for the airline.
• Coordinate audits to ensure compliance & communicate changes to concerned depts.
• Manage all communications for all catering depts. and provide support to all supply chains to ensure optimal level of customer services.
• Communicating with Planning and Production Departments in respect to usage of short life and slow-moving items to minimize wastage
• Bachelor’s degree in hospitality management, or a minimum of 3 years’ experience in catering operations
• Familiarity with various aircraft types and galley configurations
• Strong understanding of food preparation and food safety standards
• Proven ability to manage catering logistics efficiently
• Working knowledge of relevant systems and operational tools